The Ugandan Jobline

• Develop the Company’s
  Operations strategy.
• Regularly review the
  Company’s Operations strategy and ensure its effectiveness
• Develop appropriate
  strategies that will promote the company’s operations and ensure timely
  implementation.
• Manage the Underwriting,
  Claims, Product Development, Customer Service and Premium Processing
  functions.
• Develop a robust Reinsurance
  Program.
• Establish standards for the
  company and interdepartmental service level agreements that will improve
  the company’s service ratings.
• Enhance operational
  efficiency for the Underwriting, Claims and Customer Service functions.
• Ensure proper operating
  guidelines are in place in line with company policy and regulatory
  requirements and monitor compliance.
• Set and monitor operations
  budgets
• Ensure that the underwriting
  policies reflect the Company’s strategic risk management framework and are
  observed at all times.
• Ensure that service to
  customers and procedures meets their expectations.
• Ensuring that the Company’s
  procurement is cost effective, efficient and done professionally and in
  accordance with the Company’s policy.
• Technically support the
  Company’s strategic plan by ensuring a reliable Customer relationship
  Management system, insure appropriate staffing levels, effective
  performance management and motivation of staff.

• The candidate should hold a
  Master’s Degree, Bachelor’s Degree in the Financial Services ACII Qualification.
• At least five years post
  qualification experience, Five years in Senior Management, Ten years in
  Insurance operations
• Excellent time management
  skills
• Assertiveness and self- drive
• Technical skills
• Speed and accuracy
• Excellent interpersonal and
  communication skills
• Ability to work under
  pressure and manage time efficiently
• Possess the ability to solve
  problems and decisions effectively.

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