The Ugandan Jobline

• Implement effective sales and generate
  monthly sales performance reports in line with the set Retail targets and
  initiatives.
• Drive and monitor the growth of the loan
  book and deposits of the bank and initiate key mass drive strategies of
  driving the Retail business.
• Actively market and effectively generate
  leads especially from the employers and employing bodies (Workplace
  banking), create and periodically update customer databases for potential
  and existing mass market and recommend financial solutions based on
  customer value line with the set targets.
• Periodically generate a database of
  market information on all customers in this segment and provide integrated
  financial product solutions in line with banking practice and identified
  customer needs.
• Plan and implement customer relationship
  management training/sensitization programs for all line staff (MTS and
  RTL) in line with the Retail customer expectation, the identified training
  needs and the bank’s customer service strategy.
• Conduct periodic visits or meetings to
  achieve understanding of their business needs intended to build a loyal
  retail customer base.
• Work in liaison with branch management
  and staff to implement and monitor a system of ensuring continued
  compliance with Know your Customer and risk management policies in line with
  bank procedures.
• Recommend procedural, process, and
  policy changes required to meet retail segment expectations/ needs and
  generate periodic status reports.
• Maintain an updated database for the
  potential customers, retail centres, markets and employment bodies, and
  give direction to branches on the key revenue generating strategies of the
  bank.

• The Manager Retail Banking should hold
  an Honors degree in Business Administration, Economics, Commerce,
  Statistics or any other related discipline from a recognized University.
  Possession of Postgraduate qualification in Business Management,
  Marketing, Economics, or any related disciplines will be an added
  advantage.
• A minimum of five years’ experience in a
  large corporate and busy banking environment working directly with clients
  preferably in; Credit / Banking / Marketing / Client Relationship
  Management with two years having been at Supervisory / Managerial level.
• Possess excellent marketing skills
• Possess the ability to work
  independently with excellent communication skills
• Strong negotiation and persuasion skills
• Good computer literacy skills
• Superior interpersonal and people
  management skills
• Advanced analytical and problem solving
  skills
• Good team building skills
• Possess the ability to creatively and
  professionally resolve customer queries in challenging situations
• Ability to handle multiple tasks
  simultaneously and timely

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