The Ugandan Jobline

• Process
  all customers’ routine enquiries regarding the Bank’s standard tariff,
  deposit interest rates and general exchange rate information.
• Handle
  all customers’ general account queries, arrange inter account transfers
  and order statements
• Arrange
  for ordering of cheque books and paying in books, including any customised
  stationery.
• Arrange
  opening, closing and transfer of accounts, as well as input and amendment
  of customer account details.
• Actively
  co-ordinate set up, amendment and cancellation of regular payments
  instructions
• Deal
  with inward and outward payments (including obtaining necessary customer
  authorities).
• Arrange
  deposit of funds with Treasury Department.
• Obtain
  and action customer requests for International Payments through Trade
  Finance Department.
• Develop
  and maintain own contacts with individuals with customers organisation
• Serve
  as principal point of contact in Associate Relationship Managers’ absence
  – deal with query if able and within responsibility or record details of
  query for an Associate Relationship Manager or refer to a Relationship
  Manager.
• Deal
  with customer queries regarding branch based Bank products and services
• Deal
  with customer complaints to rectify causes to avoid recurrence of similar
  queries/complaints.

• Collate
  customer information on servicing performance for Relationship Managers
  (including volume of transactions and income).
• Apply
  amendments to account details following discussion with the Associate
  Relationship Manager or Relationship Manager, including borrowing limits,
  rates, and interest and commission charges.
• Actively
  co-ordinate preparation and execution of account related documentation
  including mandates and application forms.
• Open
  and close accounts and arrange drawdown of facilities following discussion
  with an Associate Relationship Manager or a Relationship Manager.
• Take
  responsibility for routine duties on a rota basis with other members of
  the Corporate Relationship Support Team. 
  This will include administration such as holiday list, returns
  inter departmental meetings etc.

• Participate
  in local community events and networking opportunities (e.g. clubs,
  meetings, business associations)
• Identify
  community initiatives to become involved in and support as part of
  Barclays community initiatives (such as Make a Difference Day, Local
  community initiative, Financial Literacy)
• Link
  community initiatives to both business opportunities and colleague events
• Actively
  promote community agenda within the branch to build pride within
  colleagues and customers

• The
  Barclays Bank Customer Service Assistant should possess basic keyboard
  skills
• Be
  highly proficient in use of internal computer systems including Customer
  System.  Customer relationship
  Management System, FCR and any other platform applications
• Working
  knowledge of the Banks products, services and policies required to
  undertake the role/Experience
• Good
  knowledge of branch based products and services frequently used by
  Business Banking customers including features and set up arrangements
• Good
  working knowledge of internal instructions/procedures including H.O.  Instructions, Computer Accounting
  Instructions, Corporate Service guide and other in-house manuals
• Good
  knowledge of the roles and responsibilities of other members of the
  Corporate relationship Team
• Awareness
  of the products and services offered by the Personal Sector, including
  features and requirements to set up products, e.g. use of automated Credit
  System and Personal Credit
• Undertaking
  of the roles and responsibilities of individual bases in the branch
• Undertaking
  of roles and procedures for dealing with members of Personal Lending Team
• Understanding
  of the roles and responsibilities of individuals bases in the other
  Business Units
• Good
  knowledge of the Bank’s service standards (including Service Initiative,
  National Complaints Initiative, Code of Business and Personal Banking).
• Skills
  in meeting Customer Needs
• Relationship
  building skills
• Possess
  excellent communication skills
• Self
  Control
• Self
  Confidence
• Thoroughness
• High
  degree of  personal initiative
• Possess
  excellent analytical skills
• Be
  highly service driven

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