The Ugandan Jobline

• Responsible
  for overseeing the support of various Enterprise Applications and the
  IN/VAS nodes within the ff Shared Services Hub, and to ensure effective
  capacity planning and performance management across these platforms.
• In
  charge of the reviewing and optimising business continuity strategies,
  service reporting, service measurement and Service Level Agreement
  management (SLA).
• Working
  with the business team to translate its requirements into a technology
  blueprint together with the Architecture and Planning teams, to enable the
  business to achieve its strategic objectives.
• Ensure
  compliance to documentation and alignment to IT Service Management
  principles.
• Support
  in a long-term applications strategy, including investigation of new
  systems and planning of upgrades and optimisation.
• Ensure
  programme and task deadlines for the team are met, and maintain high
  performance on SLAs for assignments.
• Drive
  the deployment of new applications; systems software; products and/or
  enhancements to existing applications throughout the four operating
  companies (OPCOs).
• Routinely
  engage with the individual OPCO to ensure that applications meet business
  requirements and system goals; fulfill end user requirements and identify
  and resolve system issues.
• Support
  in the negotiation of contracts with software and service providers and
  oversee each contract from a service delivery perspective.
• Manage
  and provide direction for the application team in support of the business
  operation.
• Actively
  contribute to the pre-testing phase of development by evaluating proposals
  in order to identify potential problem areas and make ideal
  recommendations.
• Works
  closely with network administrators and software engineers to assist with
  quality assurance; program logic and data processing.

• The
  ideal candidate should hold a bachelor’s degree in IT/Software
  Engineering. Possession of a master’s 
  degree in IT/Software Engineering is an added advantage.   
• At
  least five to eight years related IT experience – preferably in managing
  IT teams, with technical knowledge of software services;
• At
  least three years’ managerial experience.
• Programme
  management experience and a sound understanding of ITIL standards
  including best practice within operational environments.
• Demonstrated
  ability to work under pressure.
• Advanced
  communication/interpersonal and reporting skills.
• Excellent
  data analysis skills.
• Skills
  in Information management.
• Prior
  skills in risk assessment and management
• Good
  financial acumen.
• Skills
  in programme budgeting, communication planning and management.
• Service
  level agreement management.
• Technical
  knowledge of software services.

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