The Ugandan Jobline

• Regularly
  review E-Banking service log reports to identify point of service failures
  for corrective action to be taken in a timely manner.
• Regular
  proactive review of E-banking reconciliations reports, to ensure
  reconciliations are up to date and all transaction errors detected are
  resolved.
• Prepare
  correspondences and send reports to branches on trends, usage and
  performance of ail E-banking products and services.
• Responsible
  for developing procedures and processes for all Electronic banking
  products and services in line with regulatory and operating policies.
• Periodically
  review processes and procedures to identify process gaps and implement
  system enhancements for all E-banking products.
• Regular
  review of commission accounts for all E-banking products and services.
• Set
  performance targets for staff and monitor performance against these.
• Keenly
  track and proactively review service level agreements with both internal
  and external service providers who support and maintain all e-banking
  functions.
• Prepare
  and submit annual Opex budget to the Head of Operations for incorporation
  into the departmental budget.
• Build
  the capacity of operations team through regular training on all E-banking
  products to increase operational efficiency.

• The
  applicant for the Banking opportunity should hold a university Degree with
  at least five years banking experience.
• Good
  knowledge and understanding of customer needs and expectation on E-banking
  processes and controls.
• Ability
  to handle multiple priorities and multi-task well to ensure accurate and
  timely completion of all tasks and projects.
• Have
  a thorough understanding of Banking processes and systems.
• Possess
  the ability to deal with problems of high complexity which have a variety
  of possible solutions.
• Computer
  literacy skills regarding office support applications such as Ms Excel and
  Word.
• Past
  experience in online banking, ATM and card base support is essential.
• Self-motivated
  and be able to work under pressure.
• Managerial
  skills and ability to work under minimal supervision.
• High
  level of integrity and ethical standards.
• Good
  people management skills.
• Strong
  investigative and analytical skills.

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