NGO Jobs – Client Relations Officer at The Aids Support Organization (TASO)

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Organisation: The Aids Support
Organization (TASO Uganda)
Duty Station: Gulu, Uganda
VA No.: TASO-2015-HR/4
REF: TS/HR/PMCD-SS 022
About US:  
The AIDS Support
Organization (TASO Uganda) is an organisation contributing to a process of
preventing HIV infection, restoring hope and improving the quality of Life of
persons, families and communities affected by HIV infection and disease.
Job Summary:  The Client Relations Officer will mainly provide
effective management of Day Centre activities geared towards the welfare of
TASO clients, including children
Key Duties and
Responsibilities: 
  • Actively participate in the compilation of annual work plans and
    budgets for Day Centre activities
  • Link clients to support groups
  • Manage clients’ involvement in HIV/AIDS education and
    sensitization
  • Ensure adherence of clients to the clients’ code of conduct
  • Actively support and supervise TASO Drama Group activities
  • Represent clients’ views at appropriate forums, and follow up
    client complaints and suggestions.
  • Offer support and information to clients as required
  • Provide information to the psychosocial services coordinator on
    resources required for the Day Centre activities.
  • Ensure the effective utilization of resources for the Day Centre
    activities.
  • Prepare and submit reports as required
  • Offer technical support to counselling department as allocated by
    supervisor
  • Orient of clients to TASO center services & procedures
  • Keenly attend to weak clients
  • Supervise the serving of tea to clients
  • Conduct health talks
  • Monitor clients’ waiting time while at the center
  • Organize for the provision of tea and drinking water
  • Support in serving of meals for children while at the clinic
  • Follow up clients admitted in the wards and inform the respective
    counselors
  • Provide peer counseling to clients
  • Visit CDDPs to offer peer support to client
  • Ensure clients registration on clinic days and receipting and
    account for user fee.
  • Support clients who are stranded i.e don’t know where to go or
    have no support like transport back home
  • Make a work plan for drama activities both adults and adolescents
  • Monitor drama HIV sensitizations
  • Regularly review outputs presented by drama group
  • Proper documentation of work done
  • Organize quarterly clients council meetings
  • Organize general clients meetings
  • Encourage clients to raise their concerns  by utilizing various provisions such as
    suggestion boxes
  • Share/disseminate information to clients regarding their rights
    and obligations
  • Orient drama members on drama policy
  • Develop work plans
  • Make monthly roster for clients council activities
  • Organize drama meetings
  • Encourage clients to form groups
  • Write fundable proposals at TASO units
  • Provide support to expert clients (mentor mother, client
    representatives, CASA, peer educators as directed by supervisor
  • Manage the selection of clients for skills building
  • Monitor skills building training
  • Monitor performance of drama instructor
  • Support in establishment and maintenance of kitchen gardens at the
    center
Key Performance
Indicators:
  • Clients’ welfare provided
  • HIV/AIDS education and sensitisation organized
  • Clients’ views presented to TASO management
  • Plans and budgets for section drafted
Qualifications,
Skills and Experience:       
  • The Client Relations Officer should hold a Degree in SWASA,
    Education, Social Sciences, Arts or Development Studies
  • Additional HIV/AIDS Counselling, including Child Counselling is
    required
  • At least two years’ experience in HIV/AIDS support work
  • Working knowledge of Rights of PLWHAs and Basic facts on HIV/AIDS
    Care
  • Communication skills, Customer Care, Computer skills and
    Interpersonal skills
How to
Apply: 
All suitably qualified
candidates are invited to send an application letter, resume, copies of
academic certificates, testimonials and three referees.
All interested
Candidates MUST attach a fully filled Application Form, download
here, or any TASO Centre and register in the applications book.
Note: Please your application must be recommended by either Psychosocial
services coordinator or Center Manager. Please firmly staple your papers
together only short listed candidates will be contacted.
Please forward
your applications to:                       
The Director Human
Resource & Administration
P.O. BOX 10443,                                                       
KAMPALA.
           
OR Hand deliver
your application to TASO HQ level II, located at Old Mulago Hospital
Deadline: 31st
March, 2015 by 4:30 pm.
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