The Ugandan Jobline

• Cordially welcome visitors by greeting
  them, in person or over the telephone
• Answer and or refer inquiries as
  appropriate.
• Maintain employee and department
  directories.
• Guide and direct visitors to Offices or
  Officers accordingly.
• Maintain reception security by following
  and enforcing procedures.
• Maintain and monitor the visitor’s book
  and issue visitor passes.
• Maintain telecommunication system both
  internal and external and record staff external calls for accountability
  purposes.
• Re-direct calls as appropriate and take
  messages when required.
• Open and date stamp all general
  correspondences and route them to the right offices.
• Offer timely secretarial support whenever
  required.
• Maintain safe and clean reception area by
  complying with procedures, rules or regulations.
• Receive record and route all employee
  applications on behalf of the Executive Director.
• Supply information regarding the
  organisation to the general public, clients and customers

• The Front Desk Officer should hold an
  Honour’s Degree in Secretarial Studies, Arts in Arts, Hospitality or any
  other related qualification from a recognized University/Institution.
• At least two years’ experience in a busy
  reception environment.
• Be highly computer literate with skills in
  Microsoft Word, Excel and Internet applications.
• Specialized training in Customer care is
  an added advantage.
• Possess excellent verbal and written
  communication skills
• Professional personal presentation
• Customer service orientation
• Stress tolerance
• Possess excellent information management
  skills
• Keen attention to detail and high degree
  of reliability
• Respectful and culture sensitive

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