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MTN Telecommunications Company Jobs – Subscriber Fraud Manager
Job Title: Subscriber Fraud Manager
Organisation: MTN-Uganda
Duty Station: Kampala, Uganda
Reports to: Senior Manager-Revenue Assurance
About US:
MTN-Uganda is the leading
telecommunications Company in Uganda, providing payphone, fixed lines,
fax/data, internet and mobile services.
telecommunications Company in Uganda, providing payphone, fixed lines,
fax/data, internet and mobile services.
Job Summary: The Subscriber Fraud Manager will be in charge
of defining and executing a Fraud Management strategy in alignment with the
Revenue Assurance and Subscriber Fraud Management (RASFM) strategy, focusing on
financial contribution and capability improvement.
of defining and executing a Fraud Management strategy in alignment with the
Revenue Assurance and Subscriber Fraud Management (RASFM) strategy, focusing on
financial contribution and capability improvement.
Key Duties and Responsibilities:
1.
Operational Planning:
Operational Planning:
·
Define
and execute a Fraud Management strategy in alignment with the Revenue Assurance
and Fraud Management (RASFM) strategy, focusing on financial contribution and
capability improvement.
Define
and execute a Fraud Management strategy in alignment with the Revenue Assurance
and Fraud Management (RASFM) strategy, focusing on financial contribution and
capability improvement.
·
Provide
inputs into the budgeting process for the RASFM function, including all
anticipated operational expenditure required to execute the Fraud Management
strategy.
Provide
inputs into the budgeting process for the RASFM function, including all
anticipated operational expenditure required to execute the Fraud Management
strategy.
·
Keep
informed of new and emerging industry and MTN Group RASFM trends to identify
new fraud risks and adapt the Fraud Management roadmap as necessary.
Keep
informed of new and emerging industry and MTN Group RASFM trends to identify
new fraud risks and adapt the Fraud Management roadmap as necessary.
·
Support
RASFM senior management to define strategic and operational Key Performance
Indicators and targets for Fraud Management.
Support
RASFM senior management to define strategic and operational Key Performance
Indicators and targets for Fraud Management.
2.
Operational Excellence:
Operational Excellence:
·
Provide
leadership in the management and future direction of Fraud Management
operational activities that support the MTN Group Risk and Control Framework
implementation.
Provide
leadership in the management and future direction of Fraud Management
operational activities that support the MTN Group Risk and Control Framework
implementation.
·
Coordinate
and manage all Fraud Management operational activities, overseeing the
effective execution of all operational controls and processes to detect,
correct and prevent fraud incidents.
Coordinate
and manage all Fraud Management operational activities, overseeing the
effective execution of all operational controls and processes to detect,
correct and prevent fraud incidents.
·
Actively
monitor and control the effective and timely operation of processes and
controls through regular management reviews with the operational teams.
Actively
monitor and control the effective and timely operation of processes and
controls through regular management reviews with the operational teams.
·
Recruit,
develop and retain a local team capability, focusing on core competencies
relating to Fraud Management Operations.
Recruit,
develop and retain a local team capability, focusing on core competencies
relating to Fraud Management Operations.
·
Allocate
resources optimally to effectively manage fraud incidents through the full
lifecycle, including identification, qualification, financial impact analysis,
root cause analysis, remediation and benefit quantification.
Allocate
resources optimally to effectively manage fraud incidents through the full
lifecycle, including identification, qualification, financial impact analysis,
root cause analysis, remediation and benefit quantification.
·
Support
the development of policies, processes, procedures and MTN Group Best Practices
through working with the local RASFM Controls & Processes team and the MTN
Group RASFM Best Practice team.
Support
the development of policies, processes, procedures and MTN Group Best Practices
through working with the local RASFM Controls & Processes team and the MTN
Group RASFM Best Practice team.
·
Own
all Fraud Management policies, processes and procedures and ensure that these
are applied correctly and consistently across the organization.
Own
all Fraud Management policies, processes and procedures and ensure that these
are applied correctly and consistently across the organization.
·
Technically
support the delivery of capability and maturity improvements to the Fraud
Management Operations team to improve the overall maturity and capability level
of the RASFM organization.
Technically
support the delivery of capability and maturity improvements to the Fraud
Management Operations team to improve the overall maturity and capability level
of the RASFM organization.
·
Responsible
for monthly monitoring of compliance to KPIs and Key Risk Areas upon request of
the Head of Revenue Assurance & Subscriber Fraud Manager
Responsible
for monthly monitoring of compliance to KPIs and Key Risk Areas upon request of
the Head of Revenue Assurance & Subscriber Fraud Manager
3.
Controls & Processes Improvements:
Controls & Processes Improvements:
·
Establish
a robust and comprehensive Fraud Management control and processes environment
and ensure the continuous improvement through implementing Fraud Management
Best Practices as advised by the local RASFM Controls & Processes team and
MTN Group RASFM Best Practice team.
Establish
a robust and comprehensive Fraud Management control and processes environment
and ensure the continuous improvement through implementing Fraud Management
Best Practices as advised by the local RASFM Controls & Processes team and
MTN Group RASFM Best Practice team.
·
Support
the development of Fraud Management Best Practices through working with the
local RASFM Controls & Processes team and MTN Group RASFM Best Practice
team.
Support
the development of Fraud Management Best Practices through working with the
local RASFM Controls & Processes team and MTN Group RASFM Best Practice
team.
·
Support
the RASFM Controls & Processes team in performing risk assessments of
change within the organization relating to projects and other operational
change (IT, Marketing and Networks).
Support
the RASFM Controls & Processes team in performing risk assessments of
change within the organization relating to projects and other operational
change (IT, Marketing and Networks).
·
Support
the RASFM Controls & Processes team in performing business requirements
analysis relating to change within the organization relating to projects and
other operational change (IT, Marketing and Networks).
Support
the RASFM Controls & Processes team in performing business requirements
analysis relating to change within the organization relating to projects and
other operational change (IT, Marketing and Networks).
·
Proactively
research industry Fraud Management best practice and processes to identify
opportunities for improvement to Fraud Management controls and processes.
Proactively
research industry Fraud Management best practice and processes to identify
opportunities for improvement to Fraud Management controls and processes.
·
Support
the local RASFM Control & Processes team in measuring the effectiveness
existing Fraud Management controls and processes and performing benchmarks
against MTN Group and international best practices.
Support
the local RASFM Control & Processes team in measuring the effectiveness
existing Fraud Management controls and processes and performing benchmarks
against MTN Group and international best practices.
4.
Technology Management:
Technology Management:
·
Be
the business owner for the Fraud Management technology environment which is
required to support Fraud Management operations.
Be
the business owner for the Fraud Management technology environment which is
required to support Fraud Management operations.
·
Own
and facilitate the definition of business requirements required to enhance and
maintain the Fraud Management technology environment which can be used by the
Technology team to design and implement the required functionality.
Own
and facilitate the definition of business requirements required to enhance and
maintain the Fraud Management technology environment which can be used by the
Technology team to design and implement the required functionality.
·
Provide
feedback to RASFM Technology teams in relation to Fraud Management technology
performance to ensure that the technology environment can be continuously
improved.
Provide
feedback to RASFM Technology teams in relation to Fraud Management technology
performance to ensure that the technology environment can be continuously
improved.
·
Maintain
an understanding of Fraud Management systems in order to advise on the
development and refinement of technology.
Maintain
an understanding of Fraud Management systems in order to advise on the
development and refinement of technology.
5.
Fraud Investigations:
Fraud Investigations:
·
Support
and liaise with Business Risk Management, and other teams as necessary, to
provide all required information to conduct internal fraud investigations.
Support
and liaise with Business Risk Management, and other teams as necessary, to
provide all required information to conduct internal fraud investigations.
·
Support
and liaise with external authorities and provide all relevant information in
external fraud investigations.
Support
and liaise with external authorities and provide all relevant information in
external fraud investigations.
6.
Reporting & Measurement:
Reporting & Measurement:
·
Support
decision making through the production, review and approval of Fraud Management
reports required by both local and MTN Group RASFM Reporting & Measurement
teams.
Support
decision making through the production, review and approval of Fraud Management
reports required by both local and MTN Group RASFM Reporting & Measurement
teams.
·
Ensure
the accurate and timely measurement of leakage and benefits relating to fraud
incidents to enable the RASFM function to demonstrate the financial
contribution towards the business.
Ensure
the accurate and timely measurement of leakage and benefits relating to fraud
incidents to enable the RASFM function to demonstrate the financial
contribution towards the business.
·
Periodically
report the quantitative and qualitative Fraud Management metrics to RASFM
senior management, executive management and MTN Group.
Periodically
report the quantitative and qualitative Fraud Management metrics to RASFM
senior management, executive management and MTN Group.
·
Support
the evaluation of Fraud Management maturity using the MTN Group Maturity model
to assess the organization against industry standards including TMF and MTN
Group.
Support
the evaluation of Fraud Management maturity using the MTN Group Maturity model
to assess the organization against industry standards including TMF and MTN
Group.
7.
Customer Satisfaction:
Customer Satisfaction:
·
Build
and maintain solid relationships within all business units to facilitate
transfer of information and to develop a culture of fraud risk awareness and
shared risk ownership across the wider organization.
Build
and maintain solid relationships within all business units to facilitate
transfer of information and to develop a culture of fraud risk awareness and
shared risk ownership across the wider organization.
·
Provide
Fraud Management related advice to the business based on a broad understanding
of MTN business environment and knowledge of MTN Group Best Practice.
Provide
Fraud Management related advice to the business based on a broad understanding
of MTN business environment and knowledge of MTN Group Best Practice.
·
Educate
stakeholders and customers on the role of Fraud Management and how they may
contribute and add value.
Educate
stakeholders and customers on the role of Fraud Management and how they may
contribute and add value.
Qualifications, Skills and Experience: The ideal candidate for the MTN Telecom Subscriber
Fraud Manager Career placement must possess the following;
Fraud Manager Career placement must possess the following;
·
A University
Degree (B.Comm / B.Acc / IT/ Internal Auditing or related)
A University
Degree (B.Comm / B.Acc / IT/ Internal Auditing or related)
·
Possession
of a Post Graduate Qualification (MBA / CA.SA) will be an added advantage
Possession
of a Post Graduate Qualification (MBA / CA.SA) will be an added advantage
·
Five
years of management experience, supervising/managing others of a team,
Five
years of management experience, supervising/managing others of a team,
·
Five
years’ experience in fraud management or technology-oriented environment.
Five
years’ experience in fraud management or technology-oriented environment.
·
Past
experience working in a medium to large organisation.
Past
experience working in a medium to large organisation.
·
Management
competency training
Management
competency training
·
Hold
Audit Qualification (CISA / CISM / CRSIC)
Hold
Audit Qualification (CISA / CISM / CRSIC)
·
Fraud
Management practices
Fraud
Management practices
·
Telephony
Product and Service training
Telephony
Product and Service training
·
Telephony
Network and IT Systems training
Telephony
Network and IT Systems training
·
Audit
qualification (CISA, CISM, CRSIC)
Audit
qualification (CISA, CISM, CRSIC)
·
Project
management (PMI, PMBOK), Financial accounting (ACCA) will be added advantage
Project
management (PMI, PMBOK), Financial accounting (ACCA) will be added advantage
·
Detailed
knowledge of Telecom billing and credit management.
Detailed
knowledge of Telecom billing and credit management.
·
Working
knowledge of all Telecom fraud types and methods of detection, correction and
prevention
Working
knowledge of all Telecom fraud types and methods of detection, correction and
prevention
·
Knowledge
of Telecom OSS and BSS infrastructure, including hardware and software
components.
Knowledge
of Telecom OSS and BSS infrastructure, including hardware and software
components.
·
Detailed
understanding of System audit, business continuity, system resiliency, system
support and release management principles and processes.
Detailed
understanding of System audit, business continuity, system resiliency, system
support and release management principles and processes.
·
Project
management methodologies including initiating, executing, controlling and
closing projects.
Project
management methodologies including initiating, executing, controlling and
closing projects.
·
The
Capability Maturity Model Integration (CMMI) framework
The
Capability Maturity Model Integration (CMMI) framework
·
Advanced
skills in Microsoft applications (including Excel, Power point, Word, Project,
Visio and Access)
Advanced
skills in Microsoft applications (including Excel, Power point, Word, Project,
Visio and Access)
·
Strong
intellect, analytical and synthetic skills, able to zoom into detailed and
complex processes, while keeping helicopter and strategic view.
Strong
intellect, analytical and synthetic skills, able to zoom into detailed and
complex processes, while keeping helicopter and strategic view.
·
Strong
project management skills and ability to deliver.
Strong
project management skills and ability to deliver.
·
Exceptional
Investigation and Problem solving skills
Exceptional
Investigation and Problem solving skills
·
Conflict
management & Negotiation skills
Conflict
management & Negotiation skills
·
Strong
verbal and written communications and interpersonal skills
Strong
verbal and written communications and interpersonal skills
·
Excellent
interpersonal skills and cross cultural skills
Excellent
interpersonal skills and cross cultural skills
·
People
management and leadership skills
People
management and leadership skills
·
Coaching
skills – to develop the team and staff
Coaching
skills – to develop the team and staff
·
Scanning
skills – to search for new ideas, trends and principles
Scanning
skills – to search for new ideas, trends and principles
·
Good
time management, organization specifically the ability to prioritize
Good
time management, organization specifically the ability to prioritize
·
Flexibility
– the ability to adapt and change in the light of changing circumstances / new
information
Flexibility
– the ability to adapt and change in the light of changing circumstances / new
information
How to Apply:
All suitably qualified and interested candidates should send/deliver
their Job Applications with detailed
CVs, certified copies of academic certificates (originals are to be presented
at the interview) and names and addresses of three referees addressed to the:
Recruitment Officer, MTN- Uganda, P.O Box 24624, Kampala, (MTN Towers) not
later than
their Job Applications with detailed
CVs, certified copies of academic certificates (originals are to be presented
at the interview) and names and addresses of three referees addressed to the:
Recruitment Officer, MTN- Uganda, P.O Box 24624, Kampala, (MTN Towers) not
later than
NB:
MTN Uganda is an equal opportunity Employer. Only successful candidates will be
contacted.
MTN Uganda is an equal opportunity Employer. Only successful candidates will be
contacted.
Deadline: 13th May, 2015
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