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Manager, Enablement and Change Job – Stanbic Bank
Job
Title: Manager, Enablement and Change
Title: Manager, Enablement and Change
Organisation: Stanbic Bank
Duty
Station: Kampala, Uganda
Station: Kampala, Uganda
Job
ID: 11883
ID: 11883
About
US:
US:
Stanbic Bank Uganda Limited is a
subsidiary of Stanbic Africa Holdings Limited which is in turn owned by
Standard Bank Group Limited (“the Group”), Africa’s leading banking and
financial services group. The Standard Bank Group is the leading banking group
focused on emerging markets. It is the largest African banking group ranked by
assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda
by assets and market capitalization. It offers a full range of banking services
through two business units; Personal and Business Banking (PBB), and Corporate
and Investment Banking (CIB).
subsidiary of Stanbic Africa Holdings Limited which is in turn owned by
Standard Bank Group Limited (“the Group”), Africa’s leading banking and
financial services group. The Standard Bank Group is the leading banking group
focused on emerging markets. It is the largest African banking group ranked by
assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda
by assets and market capitalization. It offers a full range of banking services
through two business units; Personal and Business Banking (PBB), and Corporate
and Investment Banking (CIB).
Job Summary: The Manager,
Enablement and Change will be tasked with the role of business management
function which includes supporting the wider operations department to achieve
its strategic business goals and objectives. The main responsibility of this
job is to provide both broad based and area specific management information for
all operational units to facilitate timely decision making. The unit also offers
administrative support to ensure efficient day to day running of the larger
department.
Enablement and Change will be tasked with the role of business management
function which includes supporting the wider operations department to achieve
its strategic business goals and objectives. The main responsibility of this
job is to provide both broad based and area specific management information for
all operational units to facilitate timely decision making. The unit also offers
administrative support to ensure efficient day to day running of the larger
department.
Key Duties and Responsibilities:
1.
Operational Performance:
Operational Performance:
·
Strategic Execution (Change the Bank): Support to the
Head of Operations in the development, implementation and continual improvement
to ensure efficient and effective functioning and high level of service within
Operations.
Strategic Execution (Change the Bank): Support to the
Head of Operations in the development, implementation and continual improvement
to ensure efficient and effective functioning and high level of service within
Operations.
·
Ensure timely maintenance of the central operations
scorecard and undertaking quality assurance of all Operations unit scorecard to
ensure alignment and measurability
Ensure timely maintenance of the central operations
scorecard and undertaking quality assurance of all Operations unit scorecard to
ensure alignment and measurability
·
Operations Planning
Operations Planning
·
Identify, define and implements tactical operational
performance metrics geared towards meeting enterprise objectives by analysing
the existing gaps
Identify, define and implements tactical operational
performance metrics geared towards meeting enterprise objectives by analysing
the existing gaps
·
Collaborates with other areas to ensure that best
practices and a standard approach is followed
Collaborates with other areas to ensure that best
practices and a standard approach is followed
Customer
Service Management
Service Management
·
Working closely with the Service Management to
identify customer service expectations, agree SLAs and aligning to the Customer
Value Proposition in order to deliver an appropriate service
Working closely with the Service Management to
identify customer service expectations, agree SLAs and aligning to the Customer
Value Proposition in order to deliver an appropriate service
·
Quality assurance on SLAs with partners internally
and externally
Quality assurance on SLAs with partners internally
and externally
·
Routinely track and monitor service failures and
support Management in addressing service failures through the relevant channels
Routinely track and monitor service failures and
support Management in addressing service failures through the relevant channels
·
Provide timely analytical support to Service
Managers including analysis and insight into service management metrics that
cover Service Level Agreements (SLA). Broken down to daily, weekly, monthly and
adhoc reports.
Provide timely analytical support to Service
Managers including analysis and insight into service management metrics that
cover Service Level Agreements (SLA). Broken down to daily, weekly, monthly and
adhoc reports.
·
In charge of the production of materials to support
strategic service discussion
In charge of the production of materials to support
strategic service discussion
·
Provide communication support to all stakeholders re
service exceptions within the production area
Provide communication support to all stakeholders re
service exceptions within the production area
Budget
Management and Cost
Management and Cost
·
In charge of drawing and implementation of tactical
initiatives to reduce costs and ensuring that budgets for Operations are met.
In charge of drawing and implementation of tactical
initiatives to reduce costs and ensuring that budgets for Operations are met.
·
Ensures that throughput is maximised throughout
Operations by implementing principles of Lean manufacturing and Six Sigma
Ensures that throughput is maximised throughout
Operations by implementing principles of Lean manufacturing and Six Sigma
·
Responsible for the identification of opportunities
for cost savings in operations and tracking of the savings
Responsible for the identification of opportunities
for cost savings in operations and tracking of the savings
·
Ensure adequate monitoring adherence to cost
management targets in all areas of operations
Ensure adequate monitoring adherence to cost
management targets in all areas of operations
·
Benefits realization on lean manufacturing and six
sigma projects and all other change initiatives in quantum-shilling terms
Benefits realization on lean manufacturing and six
sigma projects and all other change initiatives in quantum-shilling terms
·
In charge of tracking of Operations Financial
Performance (actual spend versus budget), month on month per cost centre or
enabler
In charge of tracking of Operations Financial
Performance (actual spend versus budget), month on month per cost centre or
enabler
·
Perform detailed review and analysis of Operations
financials numbers to confirm the integrity of reported results; liaising with
Finance to ensure that correct and reconciled records are maintained by both
departments
Perform detailed review and analysis of Operations
financials numbers to confirm the integrity of reported results; liaising with
Finance to ensure that correct and reconciled records are maintained by both
departments
·
Proactive tracking of cost to ensure that correct
cost is allocated to Operations Cost Centres
Proactive tracking of cost to ensure that correct
cost is allocated to Operations Cost Centres
·
Works closely with Finance and Operations units in
understanding and breaking down respective budget variances.
Works closely with Finance and Operations units in
understanding and breaking down respective budget variances.
Resource
Utilisation
Utilisation
·
Ensures effective, efficient and optimal utilisation
of all resources (human and capital) to be responsive to competitive pressures,
changing market conditions, client needs and business strategies
Ensures effective, efficient and optimal utilisation
of all resources (human and capital) to be responsive to competitive pressures,
changing market conditions, client needs and business strategies
·
Come up with productivity and capacity measures to
measure resource utilization within the production area
Come up with productivity and capacity measures to
measure resource utilization within the production area
·
Capacity management, identifying areas with excess
or shortage in capacity and coming up with resourcing plans to address the gaps
Capacity management, identifying areas with excess
or shortage in capacity and coming up with resourcing plans to address the gaps
Control
·
Responsible for the identification and assessment of
risks facing both systems and business processes thereby providing effective
loss and risk management and so minimising the operational risks
Responsible for the identification and assessment of
risks facing both systems and business processes thereby providing effective
loss and risk management and so minimising the operational risks
·
Works closely with business stakeholders in ensuring
that regulatory, group policy standards and minimum operating procedures are
observed to minimise the Bank’s exposure to risk
Works closely with business stakeholders in ensuring
that regulatory, group policy standards and minimum operating procedures are
observed to minimise the Bank’s exposure to risk
People
Management
Management
·
Ensure timely facilitation of a performance
management and career development culture through mentoring and motivating in
regular team and one-on-one meetings to ensure optimal performance and minimise
staff turnover rate.
Ensure timely facilitation of a performance
management and career development culture through mentoring and motivating in
regular team and one-on-one meetings to ensure optimal performance and minimise
staff turnover rate.
·
Ensuring that the correct calibre of staff is
recruited by participating in the recruitment process thereby ensuring the
Production area has the correct talent to meet the Strategic goals at all times.
Ensuring that the correct calibre of staff is
recruited by participating in the recruitment process thereby ensuring the
Production area has the correct talent to meet the Strategic goals at all times.
·
Ensuring that resources are skilled across the
different processes to enable cross product and cross function workload
balancing
Ensuring that resources are skilled across the
different processes to enable cross product and cross function workload
balancing
·
Provide the people metrics on cross/multi skilling
analysis to ensure that staff are well oriented across all operations functions
Provide the people metrics on cross/multi skilling
analysis to ensure that staff are well oriented across all operations functions
·
Collation of Operations’ training calendar and
development of metrics to monitor progress
Collation of Operations’ training calendar and
development of metrics to monitor progress
Operations
Planning
Planning
·
In charge of the development and maintenance of the organisational charts for Operations to
ensure alignment of structures to the business strategy
In charge of the development and maintenance of the organisational charts for Operations to
ensure alignment of structures to the business strategy
·
Keen monitoring of the headcount of Operations to
ensure the optimal resourcing in line with the approved budget
Keen monitoring of the headcount of Operations to
ensure the optimal resourcing in line with the approved budget
·
Coordinating administrative activities within
operations
Coordinating administrative activities within
operations
MIS
and Reporting: Collate MI from all areas of Operations as per the
matrix agreed with Centre (ROA Operations) and reports it to Centre to enable
informed decision making as per agreed timelines.
and Reporting: Collate MI from all areas of Operations as per the
matrix agreed with Centre (ROA Operations) and reports it to Centre to enable
informed decision making as per agreed timelines.
Self-Development:
Identifies appropriate formal and occupational (informal) training needs
Identifies appropriate formal and occupational (informal) training needs
Qualifications, Skills and
Experience:
Experience:
·
The ideal candidates for the Stanbic Bank Manager,
Enablement and Change opportunity should hold a Business management or
commercial degree
The ideal candidates for the Stanbic Bank Manager,
Enablement and Change opportunity should hold a Business management or
commercial degree
·
Hold additional relevant certifications
Hold additional relevant certifications
·
Business knowledge and contribution
Business knowledge and contribution
·
Skills in risk management
Skills in risk management
·
Financial Management skills
Financial Management skills
·
Change Management skills
Change Management skills
·
Knowledge and skills in strategy generation and
implementation
Knowledge and skills in strategy generation and
implementation
·
Project Management skills
Project Management skills
·
Project Planning knowledge and skills
Project Planning knowledge and skills
·
Ability to translate strategy into clear tactics and
plans of action
Ability to translate strategy into clear tactics and
plans of action
·
Effectively diagnoses problem areas and key
priorities
Effectively diagnoses problem areas and key
priorities
·
Thinks through various options both obvious and more
complex
Thinks through various options both obvious and more
complex
·
Ability to translate strategy into clear tactics and
plans of action
Ability to translate strategy into clear tactics and
plans of action
·
Thinks systemically – recognizes interdependencies
and ripple effect of change/decisions
Thinks systemically – recognizes interdependencies
and ripple effect of change/decisions
·
Identifies and focuses on relevant issues and
information
Identifies and focuses on relevant issues and
information
How
to Apply:
to Apply:
All candidates who wish to join the one
of Africa’s biggest Banking Groups, Standard Bank in the aforementioned
capacity are encouraged to Apply Online by visiting Link below.
of Africa’s biggest Banking Groups, Standard Bank in the aforementioned
capacity are encouraged to Apply Online by visiting Link below.
Deadline:
17th August, 2015
17th August, 2015
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