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• Manage change through a structured and
  controlled process to ensure effective impact assessment and scheduling
  for the introduction of change with due consideration of both business and
  technical criteria in order to significantly reduce risks and minimize the
  impact of change.
• Actively facilitate the implementation of
  changes to the production environment in a controlled manner that will
  minimize risk and stability of the environment
• Ensure that change governance is followed
  through and risk is mitigated,
• Ensure approved changes are successfully
  tested and test results documented and maintained.
• Monitor and coordinate change implementation
  (Planning, scheduling and reporting).
• Provide input to weekly IT CAB and conduct
  Post implementation review.
• Escalate via the IT escalation matrix in
  cases of issues, faults and failures during testing and implementation.
• Accountable for smooth day to day execution
  of the Change Management process.
• Keenly monitors the effectiveness and
  efficiency of the Change Management Process and proposes any required
  improvements.
• Keenly monitors the successful completion of
  all RFC’s to ensure that the processes used follow the Change Schedule.
• Ensures that standards and procedures are
  followed.
• Creates a consolidated forward schedule of
  changes and resolves any scheduling conflicts.
• Ensures that changes are communicated in a
  timely and adequate manner.
• Reports process status and progress to peers
  and executives.
• Regularly reviews and where necessary engages
  teams to conduct RFC impact analysis and risk assessments.
• Ensures that appropriate actions have been
  planned to minimize both the risk of failure and the impact on users
  during change implementations.
• Develop and enforce release management
  framework for coordination, control and physical introduction of a change
  into the development and production environments.
• Develop and enforce configuration management
  process that provides collateral for all processes, e.g. providing
  component relationship information for impact assessment and incident /
  problem resolution and maintaining release baselines for both development
  and back-out purposes.
• Manage and Enforce Change Control Policies
  for deployments to Production.
• Single point of contact between Business,
  Group Technology Operations (GTO) and Country IT for managing and testing
  the recoverability of services against business expectations.
• Coordinates GTO resources involved in the
  testing of Business Function recoverability in accordance with the
  requirements of the service delivered
• Develops overall timeline for Country testing
  ensuring all Business units’ plans are accommodated and any conflicts are
  raised and resolved.
• Responsible for identification, communication
  and resolution of gaps that exist between recoverability requirements and
  recovery capabilities.
• Ensures any test failures are documented,
  reported and remediated.
• Responsible for creation and implementation
  of the DR plan
• Drive execution of the DR testing to ensure
  readiness (ensuring that the issues experienced during or as a result of
  the DR are resolved)
• Responsible for IT service continuity
• Responsible for the end to end consolidation
  of the DR documentation
• Responsible for identification of critical
  systems per business line and group,
• Responsible for managing IT disaster recovery
  process in the event of a disaster,
• Ensure that all IT systems at DR are restored
  and tested regularly as per BCM plan

• The ideal candidate for the Stanbic Bank Team
  Leader Production Assurance career opportunity should hold a University
  graduate with a degree / diploma in Business, IT or a related subject
• Working knowledge of  process management
• Working knowledge of ITIL processes including
  change, incident and problem management.
• Working knowledge of standard business
  processes including work prioritization, best practices.
• Technically competent with broad knowledge of
  systems management, development and implementation methods with specialist
  knowledge of Project Management.
• Broad understanding and knowledge of the
  bank’s Core systems

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