The Ugandan Jobline

• Oversee the Tellers in providing the best
  customer service to each customer
• Answer referrals within the set limits and
  refer all cash transactions above Team Leader Teller limit to the Branch
  Control Manager/Branch Manager as per set procedure
• Verify and approve cheque and voucher encashment
  according to laid down procedures
• Deploy sufficient Tellers to meet the
  fluctuating demands of customers
• The incumbent will also collect and handover
  cheque deposits to the courier desk
• Manage cash-related customer
  queries/disputes  and escalate all
  unresolved queries within set timelines
• Keenly monitor and manage Teller
  productivity, service standards, quality, speed and accuracy of work
• Regularly monitor cash trends and hold
  adequate cash to meet customer needs

• Identify cross selling and migration
  opportunities and sell products reactively
• Compile the lead generation template for the
  Teller team on a daily basis
• Lead the Teller team in meeting their leads
  targets against budget (i.e. provide product knowledge, coach  to develop selling skills)
• Support bank sales activations as required

• Regularly report all losses in accordance
  with set policy and procedures
• Oversee the adherence of procedures for
  handling cash, movement of cash assets, lock away register, access to the
  cash island
• Report all Foreign exchange transactions
  above set amount to Global Markets
• Carry out Duty of Care and refer transactions
  over  authorized limits to the
  Branch Control Manager or Branch Manager
• Confirm KYC compliance for all transactions
  and instruments prior to payment
• Report all suspicious transactions in
  accordance with laid down procedure
• Call vouchers against Teller  reports and print related reports as per
  set procedure
• Monitor and approve all Inter-Teller
  transactions in accordance with set procedure
• Carry out monthly surprise checks of Teller
  cash and complete the respective certificates
• Keenly monitor cash floor limits and clear
  off excess cash to vault
• Investigate and resolve Teller differences
• Quickly respond to and follow through all
  audit and risk issues raised by auditors within agreed timelines and laid
  down procedures.
• Receive and verify Tellers’ cash before it is
  lodged to vault
• Keenly monitor that the equipment and tools
  used by the Tellers are in proper working condition (i.e. UV lights,
  Computers, Note counting machines, Teller Verification Terminals)

• Agree performance contracts for direct
  reports and provide monthly performance feedback to maintain performance
  at required levels
• Communicate and attend to all relevant
  information highlighted (i.e. Fraud alerts, new procedures)
• Arrange for all Tellers to undergo required
  competency training as may be required (e.g. Duty of Care, Anti-Money
  Laundering, Basic Skills Training, etc.)
• Manage the handover process in accordance
  with laid down procedure
• Manage the On-boarding and probation process
  for new and existing employees
• Plan for utilization of leave for the Tellers
  while maintaining quality customer service
• Arrange for training for direct reports in
  line with personal development and talent development plans (i.e.
  On-the-job, classroom based, attachments, job rotations, etc.)
• The incumbent is a member of the Branch
  disciplinary management committee

• The ideal candidate for the Stanbic Bank Team
  Leader Tellers job opportunity should hold a Diploma or Bachelor’s degree
  from a recognized university
• Broad working knowledge of cash handling
  policies and procedures
• Sound knowledge of legal aspects regarding
  cheque, bills and cash handling
• Sound knowledge of bank products/services and
  related procedures
• Working knowledge of Service standards
• Working knowledge of the Core banking system

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