The Ugandan Jobline

• The incumbent will develop and implement the
  Customer Relationship management framework and strategy for the Umeme business
  to grow company value.
• Periodically, the jobholder will evaluate and
  modify the Customer Relationship management process to ensure efficiency
  and speed in service for all priority customers.
• Develop and implement systems to collect and
  address feedback from priority customers real-time to ensure increase in
  energy sales.
• Periodically generate a database of market
  information on Priority customers & LPUS and support provision of
  inclusive Power solutions in line with identified customer needs.
• Keenly track and ensure the billing process
  for all priority customers and LPUs is accurately and timely done to
  ensure realisation of company revenue.
• Plan and implement CRM sensitization programs
  for all relationship officers and frontline staff in line with Priority
  and LPU customer expectations

• The applicant should preferably hold a relevant
  university degree in business or related qualification from a recognized
  university.
• Possession of a post graduate qualification
  in Business or Management will be an advantage
• A minimum of three years’ experience in a
  business of similar nature or role in a large service organization.
• Demonstrated experience in handling key
  accounts and business relationships
• Good networking, negotiation and leadership
  skills

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