The Ugandan Jobline

• Manages, supervises and carries out the work
  programme of the service lines under his/her responsibility.
• Achieves RSC key performance indicators
  (KPIs) and all Service Level Agreement (SLAs) component for each RSC
  projects/programmes/operations.
• Makes sure that the outputs produced by the
  service lines under his/her supervision maintain high-quality standards.
• Prepares inputs for the work programme of the
  service lines under his/her supervision, determining priorities and
  allocating resources for the completion of outputs and their timely
  delivery.
• Conducts programmatic/administrative tasks
  necessary for the functioning of the service lines under his/her
  supervision, including preparation of budgets, assigning and monitoring
  performance parameters and critical indicators, reporting on
  budget/programme performance, preparation of inputs for results-based
  budgeting, evaluation of staff performance (e-Performance), interviews of
  candidates for job openings and evaluation of candidates.
• Optimizes process, policy, and system for the
  projects/programmes/operations as required.
• Implements corrective/satisfaction
  improvement actions as required.

• Offer technical support to the overall RSCE
  Business Process Improvement Initiative, including providing critical
  input to the design of workflows in the Service lines;
• Draft and/or provide inputs to work
  instructions and to SOP’s that support the accurate processing in the
  RSCE;
• Offer input to the compliance monitoring
  functions and advise on the best approach to optimize service delivery.

• Recruits staff for the service lines under
  his/her supervision, taking due account of geographical and gender balance
  and other institutional values.
• Manages, guides, develops and trains staff
  under his/her supervision.
• Fosters teamwork, communication and client
  orientation among staff in the service lines under his/her supervision and
  across organizational boundaries.
• Ensures performance benchmarks are understood
  and met by staff under his/her supervision.

• Maintains close contact with the Mission’
  RSCE Focal Points and other Mission Technical Leaders to ensure solid
  understanding of Mission priorities and objectives for RSCE
• Achieves customer satisfaction objectives as
  measured by RSCE performance surveys.
• Actively support Client Orientation approach
  to Service Delivery.
• Ensures continuous engagement with Clients

• Proposes and implements change management in
  projects/programmes/operations to achieve and improve results.
• Actively help stakeholders to accept and
  embrace changes in their business environment;

• The ideal candidate for the United Nations Senior
  Administrative Officer job vacancy should hold an advanced university
  degree (Masters or equivalent) in business or public administration, human
  resources management, finance, accounting, or related area. A first-level
  university degree in combination with an additional two (2) years of
  qualifying experience may be accepted in lieu of the advanced university
  degree.
• At least ten years’ experience in
  administration, management, human resources, budget, information
  technology, communication or related field. A minimum of five (5) years
  management experience with responsibilities in either human or financial
  management is required.
• Previous experience in UN common system field
  operations (peacekeeping missions, political missions, or UN Agencies,
  Funds, and Programmes) is desirable.
• Previous experience working in a Service
  Centre / Operation is desirable.
• Languages: French and English are the working
  languages of the UN Secretariat. For this position, fluency in English
  (oral and written) is required. Knowledge of a second United Nations
  language is an advantage

• Professionalism: Ability to identify issues, analyze
  and formulate opinions, make conclusions and recommendations on complex
  human resources policy and development issues. Shows pride in work and in
  achievements; demonstrates professional competence and mastery of subject
  matter; is conscientious and efficient in meeting commitments, observing
  deadlines and achieving results; is motivated by professional rather than
  personal concerns; shows persistence when faced with difficult problems or
  challenges; remains calm in stressful situations.
• Accountability: Takes ownership of all responsibilities
  and honours commitments; delivers outputs for which one has responsibility
  within prescribed time, cost and quality standards; operates in compliance
  with organizational regulations and rules; supports subordinates, provides
  oversight and takes responsibility for delegated assignments; takes
  personal responsibility for his/her own shortcomings and those of the work
  unit, where applicable.
• Client Orientation: Considers all those to whom services
  are provided to be “clients” and seeks to see things from clients’ point
  of view; establishes and maintains productive partnerships with clients by
  gaining their trust and respect; identifies clients’ needs and matches
  them to appropriate solutions; monitors ongoing developments inside and
  outside the clients’ environment to keep informed and anticipate problems;
  keeps clients informed of progress or setbacks in projects; meets timeline
  for delivery of products or services to client.

• Managing Performance: Delegates the appropriate responsibility,
  accountability and decision-making authority; makes sure that roles,
  responsibilities and reporting lines are clear to each staff member;
  accurately judges the amount of time and resources needed to accomplish a
  task and matches task to skills; monitors progress against milestones and
  deadlines; regularly discusses performance and provides feedback and
  coaching to staff; encourages risk-taking and supports creativity and
  initiative; actively supports the development and career aspirations of staff;
  appraises performance fairly.
• Empowering Others: Delegates responsibility, clarifies
  expectations, and gives staff autonomy in important areas of their work;
  encourages others to set challenging goals; holds others accountable for
  achieving results related to their area of responsibility; genuinely
  values all staff members’ input and expertise; shows appreciation and
  rewards achievement and effort; involves others when making decisions that
  affect them.

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