The Ugandan Jobline

• Define and execute a Fraud Management
  strategy in alignment with the Revenue Assurance and Fraud Management
  (RASFM) strategy, focusing on financial contribution and capability
  improvement.
• Provide inputs into the budgeting
  process for the RASFM function, including all anticipated operational
  expenditure required to execute the Fraud Management strategy.
• Keep informed of new and emerging
  industry and MTN Group RASFM trends to identify new fraud risks and adapt
  the Fraud Management roadmap as necessary.
• Support RASFM senior management to
  define strategic and operational Key Performance Indicators and targets
  for Fraud Management.

• Provide leadership in the management and
  future direction of Fraud Management operational activities that support
  the MTN Group Risk and Control Framework implementation.
• Coordinate and manage all Fraud Management
  operational activities, overseeing the effective execution of all
  operational controls and processes to detect, correct and prevent fraud
  incidents.
• Render support in the development of
  policies, processes, procedures and MTN Group Best Practices through
  working with the local RASFM Controls & Processes team and the MTN
  Group RASFM Best Practice team.
• Keenly monitor and control the effective and
  timely operation of processes and controls through regular management
  reviews with the operational teams.
• Recruit, develop and retain a local team
  capability, focusing on core competencies relating to Fraud Management
  Operations.
• Allocate resources optimally to effectively
  manage fraud incidents through the full lifecycle, including
  identification, qualification, financial impact analysis, root cause
  analysis, remediation and benefit quantification.
• Own all Fraud Management policies, processes
  and procedures and ensure that these are applied correctly and
  consistently across the organization.
• Offer support in the delivery of capability
  and maturity improvements to the Fraud Management Operations team to
  improve the overall maturity and capability level of the RASFM
  organization.
• Monthly monitoring of compliance to KPIs and
  Key Risk Areas upon request of the Head of Revenue Assurance &
  Subscriber Fraud Manager

• Establish a robust and comprehensive Fraud
  Management control and processes environment and ensure the continuous
  improvement through implementing Fraud Management Best Practices as
  advised by the local RASFM Controls & Processes team and MTN Group
  RASFM Best Practice team.
• Support the development of Fraud Management
  Best Practices through working with the local RASFM Controls &
  Processes team and MTN Group RASFM Best Practice team.
• Technically support the RASFM Controls & Processes
  team in performing risk assessments of change within the organization
  relating to projects and other operational change (IT, Marketing and
  Networks).
• Support the RASFM Controls & Processes
  team in performing business requirements analysis relating to change
  within the organization relating to projects and other operational change
  (IT, Marketing and Networks).
• Proactively research industry Fraud
  Management best practice and processes to identify opportunities for
  improvement to Fraud Management controls and processes.
• Support the local RASFM Control &
  Processes team in measuring the effectiveness existing Fraud Management
  controls and processes and performing benchmarks against MTN Group and
  international best practices.

• Be the business owner for the Fraud
  Management technology environment which is required to support Fraud
  Management operations.
• Own and facilitate the definition of business
  requirements required to enhance and maintain the Fraud Management
  technology environment which can be used by the Technology team to design
  and implement the required functionality.
• Send timely feedback to RASFM Technology
  teams in relation to Fraud Management technology performance to ensure
  that the technology environment can be continuously improved.
• Maintain an understanding of Fraud Management
  systems in order to advise on the development and refinement of
  technology.

• Support and liaise with Business Risk
  Management, and other teams as necessary, to provide all required
  information to conduct internal fraud investigations.
• Render support and liaise with external
  authorities and provide all relevant information in external fraud
  investigations.

• Support decision making through the production,
  review and approval of Fraud Management reports required by both local and
  MTN Group RASFM Reporting & Measurement teams.
• Ensure the accurate and timely measurement of
  leakage and benefits relating to fraud incidents to enable the RASFM
  function to demonstrate the financial contribution towards the business.
• Periodically report the quantitative and
  qualitative Fraud Management metrics to RASFM senior management, executive
  management and MTN Group.
• Support the evaluation of Fraud Management
  maturity using the MTN Group Maturity model to assess the organization
  against industry standards including TMF and MTN Group.

• Build and maintain solid relationships within
  all business units to facilitate transfer of information and to develop a
  culture of fraud risk awareness and shared risk ownership across the wider
  organization.
• Provide Fraud Management related advice to
  the business based on a broad understanding of MTN business environment
  and knowledge of MTN Group Best Practice.
• Educate stakeholders and customers on the
  role of Fraud Management and how they may contribute and add value.

• The ideal candidate for the MTN Subscriber
  Fraud Manager job opportunity should hold a University Degree (B.Comm /
  B.Acc / IT/ Internal Auditing or related)
• Possession of a Post Graduate Qualification
  (MBA / CA.SA) would be added advantage
• Five or more years of management experience,
  supervising/managing others of a team,
• Five years’ experience in fraud management or
  technology-oriented environment.
• Previous experience working in a medium to
  large organisation.
• Strong intellect, analytical and synthetic
  skills, able to zoom into detailed and complex processes, while keeping
  helicopter and strategic view.
• Strong project management skills and ability
  to deliver.
• Good investigation and Problem solving skills
• Conflict management & Negotiation skills
• Strong verbal and written communications and
  interpersonal skills
• Excellent interpersonal skills and cross
  cultural skills
• People management and leadership skills
• Good coaching skills – to develop the team
  and staff
• Scanning skills – to search for new ideas,
  trends and principles
• Good time management, organization
  specifically the ability to prioritize
• Flexibility – the ability to adapt and change
  in the light of changing circumstances / new information

• Management competency training
• Audit Qualification (CISA / CISM / CRSIC)
• Fraud Management practices
• Telephony Product and Service training
• Telephony Network and IT Systems training
• Audit qualification (CISA, CISM, CRSIC)
• Project management (PMI, PMBOK), Financial
  accounting (ACCA) will be added advantage

• Telecom fraud types and methods of detection,
  correction 
• Telecom billing and credit management.
• Telecom fraud types and methods of detection,
  correction and prevention
• Telecom OSS and BSS infrastructure, including
  hardware and software components.
• System audit, business continuity, system
  resiliency, system support and release management principles and
  processes.
• Project management methodologies including
  initiating, executing, controlling and closing projects.
• The Capability Maturity Model Integration
  (CMMI) framework
• Advanced skills in Microsoft applications
  (including Excel, Power point, Word, Project, Visio and Access)

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