Earn over 64m Annually as Computer Management Assistant at United States US Embassy

  Embassy and Foreign Mission Jobs in Uganda, Information Technology (IT) and Data Jobs in Uganda, Uncategorized
Organisation: United States
US Embassy, US Mission in Uganda
Duty Station: Kampala,
Uganda
Salary Grade: FSN-9 (Ugshs
64,849,075 to 94,733,853 p.a. inclusive of allowances
Vacancy Announcement Number: 28-16

About US Embassy:
Welcome to the
United States Embassy in Kampala, Uganda. 
The United States has enjoyed diplomatic relations with Uganda for over
30 years.  Ambassador Scott H. DeLisi
currently heads the U.S Mission to Uganda. 
The Mission is composed of several offices and organizations all working
under the auspices of the Embassy and at the direction of the Ambassador.

Among the
offices operating under the U.S Mission to Uganda are:
·        
United States Agency for International Development
(USAID)
·        
Centers for Disease Control (CDC)
·        
Peace Corps

Job Summary: The Computer Management
Assistant has the overall responsibility for providing computer support
services to USAID/Uganda staff. Located in the Information Systems Division
(ISD) of the Executive Office, USAID/Uganda, its primary purpose is to provide
information technology support services to the Mission staff. The incumbent will
be part of ISD team responsible for day-to-day operations, installation,
modification and maintenance of the Mission’s local area network (LAN) system
and for providing support to users and other related duties. Specifically, the
division manages Mission Servers in two different locations (Remote Office and
South Wing at the Chancery) with over 180 Desktops, 20 Data Switches, CISCO
Routers, Remote Leased Line Connections, and VSAT Equipment. The ISD performs
LAN/WAN Management, MS Windows 2003 & 2008 Server Management, Computer
Helpdesk management, Information Security Management including data backups,
Voice Communication (satellite phones, cell phones & IPhones), Video or
power point equipment & Public Address system management and training users
on the Mission’s Information Security Policies. The ISD also administers the
Mission’s computer system by providing optimal use of existing and new computer
technology resources through a local area network (LAN) system.

Key Duties and Responsibilities: 
1.
Management of Computer Help Desk: 50%
·        
Ensure that all workstations are in good working
condition and configured according to the CIO standards.
·        
Install any available additional programs needed by
specific users.
·        
Provide application support to users that need help
in different Microsoft Office packages and other programs.
·        
Technically support end users who call for help when
their PCs or Printers are not functioning well.
·        
Guide users on simple troubleshooting steps.
·        
The incumbent will also rectify any problems
reported by users and refer major ones to the Systems Manager.
·        
Install, configure and upgrade new equipment to CIO
standards before being issued to users.
·        
Replace older equipment with new ones when need
arises.
·        
Record the relocation of equipment from the ADP
store and keep an up-to-date inventory.
·        
Take faulty equipment for repair to the vendor and
make follow ups or pickups when rectified.
·        
Ensure that all laptops are in good working
condition when checked out to users and have software programs installed.
·        
Configure new laptops and ensure that users are
familiar with the usage and provide additional assistance to new laptop
·        
Configure IPhones and IPADs plus train users on how
to use them, including making them aware of the terms and conditions while in
possession of these devices.
2.
Communication: 20%
·        
Responsible for configuring and deploying all the WAN
equipment (Routers, Switches, Datacryptors etc) as instructed by CIO Washington
and continuously monitoring their performance.
·        
The job holder will also maintain remote data links
(ISDN, ADSL, Leased lines, VSAT) both in all office locations and at the
residences at first level support.
·        
Responsible for the Cell phone and IPhone issuance
and keeps an up-to-date inventory.
·        
Set-up the PA system for meetings and functions as
the need arises.
·        
Make sure the PA system is in good working condition,
stored and handled properly.
·        
Responsible for setting up for presentations i.e.
VTC and/or Power Point equipment
3.
Data Management: 15%
·        
Ensure that USAID/Uganda Users are supported in
regards to the Mission’s Information system requirements. The incumbent must
check the LAN and make sure the link is up and that only authorized users can
access the main domain.
·        
He/she will troubleshoot and rectify network
disconnections, referring critical cases to the Systems Manager.
·        
Ensure that the Mission’s information is secure,
available and does not lose its integrity at any time.
·        
Ensure that sufficient data backup is carried out
Daily and Monthly.
·        
Ensure that restoration of data is done in a timely
manner whenever it’s required and that the backed-up data is properly stored,
tapes labeled and available when needed.
·        
Keep and update the movement of backup tapes from
different locations in the log books monthly.
4.
Servers Management: 10%
·        
Responsible for Windows 2003 server administration,
installation, configuration and troubleshooting.
·        
Grant routine network user access and TDYs to
temporary network user access as required in Agency policies.
·        
Terminate and/or deactivate user passwords and IDs
in a timely manner when no longer needed.
·        
Properly document and maintain a file for the
justification and authorization for granting users remote access.
·        
The incumbent will also monitor remote access logs,
security logs and event logs and report abnormal activities to Systems Manager
for further investigations.
·        
Maintain records of the monthly audit trail reviews
and ensure that security violations are monitored as required and reported.
·        
Keenly review access authorizations to determine if
individual access rights are still required, and adhere to procedures to deactivate
or terminate user IDs and passwords of departed employees in a timely manner.
·        
Manage IT resources like printers, scanners, and
cameras.
·        
Maintain and update USAID’s different databases;
·        
Perform the daily monitoring of servers, the virus
software and virus logs to ensure that no problems are going unseen and work on
the deployment of Security Patches on all servers and workstations;
·        
Perform deployment of USAID software like ASIST,
eFORMS, WinTA, WebILMS, E-2, and i-services
5.
Other Duties: 5%
·        
Ensure all automated information systems under their
cognizance are operated, on a day-to-day basis, in compliance with the Agency’s
information systems security policy and guidelines as promulgated in the ADS
handbook.
·        
Coordinate with the system staff implementation of
information systems security standards for automated information systems.
·        
Provide the site Information Systems Security
Officer (ISSO) with technical support and expertise in the implementation of Agency
information systems security policies.
·        
Maintain an inventory of all hardware, operating
system software, application software, peripheral devices and communication
links that are part of the system(s) within their purview, and reporting all
incidents of lost or stolen equipment to the appropriate security office.
·        
Disseminate the Agency system security policies,
procedures and guidelines to all users of the system under their purview.
·        
Abide by Agency information system security policies
and guidelines as promulgated in the ADS handbook.
·        
Report system or application irregularities or suspected
security violations to the Program Manager, Mission Director/Representative,
site ISSO, or System Manager/Administrator.
·        
Work closely with Systems Manager to offer IT
consultation services to the Program Areas for their various program/projects
which may include the ADS 548 process, and field assessments for IT
requirements.
·        
Perform any other duties delegated by the
supervisor.

Qualifications, Skills and Experience:
NOTE:  All
applicants must address each selection criterion detailed below with specific
and comprehensive information supporting each item.
·        
The ideal candidate for the United States US Embassy
Computer Management Assistant should hold a Bachelor of Science in Computer
Science, Information Systems, or Electronics Engineering is required.
·        
Advanced computer science or information system
degree would be an added advantage. Possession of CISCO industry certifications
and experience with CISCO equipment is mandatory.
·        
At least four years’ experience in a recognized
Computer department. Familiarity with the
·        
Computer Help Desk functions and Information systems
security practices is highly required.
·        
Broad working knowledge of systems analysis and
design techniques, computer equipment and software capabilities/limitations,
Departmental ADP policies, standard business work processes and management
principles, factfinding techniques, programming techniques.
·        
The incumbent must possess skills in maintaining
operational capability and reliability of computer systems.
·        
Ability to build and maintain interpersonal
relations
·        
Excellent ability to explain computer and IT
concepts to staff who are technically not familiar with systems in the USAID
environment: Google Apps, E2, GLAAS etc. Must have ability to effectively
manage, operate, repair and maintain the PC LAN and hardware, software
applications.
·        
Familiarity with MS DOS, MS Windows 2003/2008 server
environments, and Google Apps for messaging and application usage.
·        
Possess the ability to work with IPADs, IPhones &
Satellite phones.
·        
Demonstrated ability to work outside regular office hours
including weekends.
·        
Language Proficiency: Level IV
English ability. Fluent English (written and spoken) is required.

How to Apply:
All those
interested in working with the US mission in Kampala should send their
applications and strictly adhere to the following:
·        
Universal Application for Employment as a Locally
Employed Staff or Family Member (DS-174), Download it Here.
·        
A current resume or curriculum vitae.
·        
Candidates who claim US Veterans preference must
provide a copy of their Form DD-214 with their application.  Candidates who claim conditional US Veterans
preference must submit documentation confirming eligibility for a conditional
preference in hiring with their application.
·        
Any other documentation (e.g. essays,
transcripts/certificates, awards) that addresses the qualification requirements
of the position as listed above.

Submit
Application To:
Human Resources
Office
By email at
KampalaHR@state.gov

NB: Your application will be reviewed if you have
fulfilled all the requirements including submission of standard file types such
as Microsoft Word (.doc) and Adobe Acrobat (.pdf) in a single attachment (No
Zipped files, Links or Multiple Attachments) and should not exceed 10MB. Please
clearly indicate the position number and title you are applying for on the
DS-174 form.

Deadline: 3rd April 2016

The US Mission
in Kampala provides equal opportunity and fair and equitable treatment in
employment to all people without regard to race, color religion, sex, national
origin, age, disability, political affiliation, marital status, or sexual
orientation.  The Department of State
also strives to achieve equal employment opportunity in all personnel operations
through continuing diversity enhancement programs.

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