The Ugandan Jobline

• The incumbent installs, configures,
  maintains, and troubleshoots a wide range of hardware and software used in
  the Uganda office. Performs hardware/software upgrades to existing
  computer equipment as needed. This includes the PABX system, shared
  server, and other IT equipment that belongs to the Country Operations
  Management Unit (COMU).
• The jobholder identifies, diagnoses, and
  resolves problems for users of the personal computer software and hardware,
  network, the Internet and new computer technology; communicates solutions
  to end-users.
• Delivers, tags, sets up, and assists in the
  configuration of end-user PC desktop hardware, software and peripherals.
  Keeps and updates a hardware inventory.
• The incumbent creates groups, user-ids and
  assigns level of access to groups in Active Directory.
• Ensure that all systems are free of viruses
  and other malware, coordinates timely repair, maintenance (like cleaning)
  and replacement of PC computer equipment covered by third-party vendor
  maintenance agreements. Performs minor desktop hardware repair for PC
  computer equipment and peripherals that are not covered by third-party
  vendor maintenance agreements.
• Helps install local area network cabling
  systems and equipment such as network interface cards, hubs and switches.
• Create materials for end-user frequently
  asked questions and offers IT support via the IS Helpdesk.
• Responsible for the implementation of daily
  backups and disaster recovery strategies.
• Conduct trainings for users in different IT
  applications.
• Administer windows server updates for
  workstations and servers approved for installation on a monthly basis.
• Keenly monitor the network security system so
  as to prevent external intrusion and proper use of internet bandwidth by
  users using the Meraki firewall.
• Perform any other duties as assigned by the
  supervisor.

• The applicant should ideally possess a Bachelor’s
  degree in Computer Science or related discipline.
• A minimum of three years’ experience in
  providing end-user phone support for current PC desktop and application
  software, installing, upgrading, troubleshooting and administering DOS and
  Windows versions of Microsoft Office Suite, and other MSH standard software
  (e.g. Windows, MS Project, Explorer,)
• Broad working knowledge of Desktop operating
  systems, various software applications and basic hardware for the PC;
  principles and theories of network systems and management; Internet
  technologies and products; basic understanding of electrical safety
  procedure.
• Demonstrated ability to work under pressure
  with limited supervision and take initiative.
• Possess excellent training skills
• Excellent organizational and interpersonal
  skills with a service oriented outlook
• Good team player.
• Willingness to travel to districts

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