The Ugandan Jobline

• Build and develop a high performing team
  through embedding performance development and coaching. Ensure that team
  members receive coaching and feedback in order to develop to achieve their
  maximum potential.
• Oversee 
  the End-to-End  PD process
• Routinely recommend reward allocations for
  all branch staff, including bonus and pay increases.
• Determine and manage Training Needs Analysis
  and Succession plans for all direct reports.
• Responsible for hiring team members based on
  short-lists of candidates compiled by HR.
• Responsible for conducting exit interviews
  for all employee-initiated departures from the bank. Provide results of
  exit interviews to HR for review and analysis.
• Manage staff attendance levels, including
  approval of leave. Compile monthly absence statistics (annual leave, sick
  leave, family responsibility leave, maternity leave, study leave etc), and
  submit to HR for record keeping.
• Directly responsible for discipline –
  initiate misconduct or incapacity charges, follow Barclays discipline
  processes together with HR and an independent chairperson. Build the case
  files where required.
• Actively motivate subordinate staff and
  ensure they are recognized through the Barclays Africa recognition
  schemes.
• Create an empowering environment for branch
  staff, encouraging individual ownership and initiative.
• Deliver powerful communications with branch
  colleagues to ensure they understand the vision and goals of the company
  and of your branch.  This will
  include running team meetings, morning huddles, one to one meetings and
  written communications
• Create and maintain a succession plan for the
  branch
• Create an empowering environment for branch
  staff, encouraging individual ownership and initiative
• Provide mentoring and development
  opportunities for members of the branch team.
• Provide cover for Branch Managers at other
  outlets when required.
• Provide honest, direct and constructive
  feedback to others.
• The incumbent may need to deputize for
  Regional Manager if required.
• Share knowledge experience and best practice
  with team members and other branch manage.

• Accountable for the delivery of outstanding
  customer experience through service and sales within their branch
• Regularly present in the banking hall speaking
  to customers and understanding their questions and needs
• Monitor the customer satisfaction results of
  the branch collected through various methods (surveys, touchpads
  etc).  Establish targets for
  improvement and action plans to ensure customer satisfaction is
  continually improving.
• Ensure that branch staff own and manage
  customer queries and complaints by taking ownership and resolving in a
  timely manner. Act as the escalation point for their unresolved queries
  and complaints.
• Build relationships with key customers,
  clients and businesses within the branch locality
• Understand fully the Barclays product on
  offer, and makes suggestions to product teams around changes and
  enhancements to products.
• Implements new product sets with assistance
  from specialist product managers and ensures all staff are fully aware and
  knowledgeable about product features and benefits
• Steer customer focused behaviour in the
  branch by role modelling great customer service
• Ensure that merchandising materials are
  displayed in accordance with guidelines and is useful to customers
• Regularly review and provide feedback on
  SLA’s with internal service providers
• Through effective banking hall management
  ensure that customers are directed to the most appropriate service
  delivery channel to meet their need e.g. cashiers, drop boxes ATM’s etc.
• Manage remote and manual authorizations, by
  assigning responsibility for authorizers, and personally authorizing
  high-value transactions, to ensure efficient counter service.
• Interact regularly with internal service
  providers (e.g. Operations, KYC Helpdesk) to ensure fast and efficient
  service to customers.
• Interview all customers who want to close
  their accounts because of poor service or high tariffs to determine the
  root cause and to attempt to retain.

• Ensure compliance with operations risk and
  rigour requirements e.g. Health & Safety standards, security of
  premises, KYC and Anti-Money Laundering measures.
• Ensure that all staff in the branch adhere to
  all Barclays Information Security policies and procedures through regular
  communication to staff and spot checks.
• Review results of snap checks and progress on
  action plans.
• Carry out regular quality checks on all
  processes, focusing on transactions with high financial levels and
  operational risks of the process, including Branch Crisis Management,
  systems, reviewing control reports, etc.
• Ensure that all Barclays Africa procedures
  are followed through regular communication to staff and spot checks.
• Regularly report all incidents within the
  branch in line with the bank’s incident reporting procedures
• Systems administration (user maintenance) in
  conjunction with the Branch Operations Manager
• Ensure that all activities and duties are
  carried out in full compliance with regulatory requirements, Enterprise
  Wide Risk Management Framework and internal Barclays Policies and Policy
  Standards. Understand and manage risks and risk events (incidents)
  relevant to the role.”

• Accountable for achieving annual sales
  targets as cascaded from the Area Manager. Monitoring of progress towards
  achieving targets is done on a regular basis, at least monthly.
• The Branch manager is also responsible for
  maintaining a healthy balance sheet in the branch i.e. ensuring the assets
  on the books of the branch are performing to expected standards, that low
  quality assets are kept to a minimum and that the earnings contribution of
  the branch is within acceptable levels.
• Even though the branch manager may not be the
  cost centre owner directly, the incumbent is responsible for strict cost
  management in that branch i.e. reviewing all service provider quotations
  before the work can proceed. In addition, the branch manager is expected
  to conduct detailed analysis, on a monthly basis, of the following cost
  elements: Overtime approvals, Equipment maintenance, Stationary
  consumption/telephones, Sundry losses, Staff costs
• Active involvement and accountability for
  making purchase/ refund business decisions within set limits e.g. Sundry
  loss, Potential Loss Accounts (PLA), customer refunds. Can approve release
  of deceased funds within predetermined limit.

• Actively participate in local community
  events and networking opportunities (e.g. clubs, meetings, business
  associations)
• In charge of developing the external market
  and community profile needed to maximize the local marketing opportunity
• Identify community initiatives to become
  involved in and support as part of Barclays community initiatives (such as
  Make a Difference Day, Local community initiative, Financial Literacy)
• Link community initiatives to both business
  opportunities and colleague events
• Actively promote community agenda within the
  branch to build pride within colleagues and customers 

• The ideal candidate for the Barclays Branch
  Manager job placement should preferably hold a First degree or diploma or
  relevant experience in a front-line banking sales/marketing/service
  environment or possess relevant experience to compensate
• A minimum of three years’ Retail supervisory
  experience
• Working knowledge of Competitor product sales
  experience and Operational Awareness is an added advantage.
• The incumbent for the Banking job must
  possess detailed knowledge of the full Barclays Retail product set, Local
  Business services and an overview of Corporate Business services,
  including Treasury.
• Broad understanding of technical support
  systems e.g. Flexcube, Sybrin
• Detailed knowledge and understanding of
  Barclays Retail strategy, operating structure and interface with other
  functions
• Good understanding of Risk and Credit
  policies and procedures
• Detailed understanding of people policies and
  procedures
• Up to date knowledge of competitor and market
  activity in local area
• Working knowledge of Brand and Leadership
  Development
• Good team building skills
• Recruitment Skills
• PD Team Leader
• Skills in People Management
• Excellent coaching and training skills
• Strong communication and presentation skills
• Business Management/Financial Management
• Performance Management skills
• Resource Management
• Cultural and Change Management
• Excellent planning skills
• Good PC Skills
• Decision-making skills
• Sales management skills
• Conflict Management
• Time Management
• Effective Coaching
• Leading and Rewarding Performance
• Presentation skills
• Situational leadership
• Manpower planning
• Managing for Value (Financial Management)

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