The Ugandan Jobline

• The incumbent provides leadership to the
  Domestic Payments team through implementation of best practices to meet
  the needs of the customers
• Collaborates with the Manager, Payments to
  develop and operationalize plans to meet the domestic payments agenda and
  continuously analyses the payments process and measures it against benchmarks
  to ensure effective management of domestic payments
• Manages Service Level Agreements with the
  various stakeholders / customers through understanding of requirements and
  service level expectations to ensure that the Domestic Payments function
  continues to meet and exceed the customers’ needs

• The incumbent identifies customer service
  expectations, applies SLAs and aligns to the Customer Value Proposition in
  order to deliver an appropriate service;
• Investigates customers’ complaints relating
  to payments by continuously interacting with the various customers to
  ensure high service levels by Payment function.

• Develops and implements tactical initiatives
  to reduce cost  to ensure that
  targets for the Domestic Payments function are met
• Ensures that throughput is maximised
  throughout the payments function by implementing principles of Lean
  manufacturing and Six Sigma

• The jobholder identifies and defines operational
  performance metrics geared towards meeting Domestic Payments objectives by
  leveraging opportunities;
• Collaborates with other areas through
  continuous interactions to ensure that best practices are implemented and
  a standard approach is followed;
• Provides accurate and timeous MIS as per the
  matrix agreed with Centre (ROA Operations) to enable informed decision
  making.

• Identifies, assesses and mitigates the risks
  facing both systems and business processes thereby minimising the operational
  risks.
• Works closely with business stakeholders in
  ensuring that regulatory, group policy standards and minimum operating
  procedures are observed to minimise the Bank’s exposure to risk

• Facilitates a performance management and career
  development culture through mentoring and motivating in regular team and
  one-on-one meetings to ensure optimal performance and minimise staff
  turnover rate.
• Ensures that the correct calibre of staff is
  recruited by participating in the recruitment process thereby ensuring the
  Domestic Payments function has the correct talent to meet the Strategic
  goals at all times.
• Ensures that resources are skilled across the
  different processes to enable cross product and cross function workload
  balancing.

• Identifies appropriate formal and
  occupational (informal) training needs and courses (internal/external) to
  develop oneself.
• Up-Skills oneself regarding new products and
  procedures through attendance of workshops/presentations and reading of internal
  and external communications

• The ideal candidate for the Stanbic Bank Manager,
  Domestic Payments career opportunity should hold a Bachelor’s Degree in
  Business or a related field
• Applicable certification
• A minimum of five years’ experience in
  management of complex operations, ideally within the corporate financial
  service sector
• Process / project management experience will
  be an added advantage
• Skilled in building and maintaining
  relationships
• Broad knowledge and understanding of the
  various products and systems used within payments.
• Broad knowledge and understanding of
  corporate banking and the interface between frontline service, sales and
  support functions.
• Comprehensive understanding of banking
  transaction processes relevant to products and services offered to
  customers.
• Hands-on knowledge of how to input, access
  and utilize information to analyze forecast trends.
• Working knowledge and principles of capacity
  management in terms of resource options, availability and costs.
• Extensive knowledge of cost management
  principles and practices.
• Knowledge of the applicable legislation.

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