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• Carry out comprehensive analysis of the
  channel to ensure we deliver on channel expectations: Uptime, Brand, Usage
• Configure channels to meet financial (Income
  and value) and acquisition targets (STP and MTP)
• Implement new channels into market by:
  Engaging all stakeholders; Creating a steering committee; Building a
  business case; Complete all testing; Build detailed local implementation
  plan; Closely monitor local implementation
• Ensure P&L and Portfolio management in
  line with financial targets and within TCF.
• Stimulate acquisitions, x-sell and up sell
  activity via innovative campaigns and contests
• Ensure all channel enhancements comply with
  compliance and regulatory guidelines (both internal and external related)
• Take charge and conduct market research and
  competitive scan to understand other players channel offerings
• Determine the right action in order attract
  and retain deposits
• Make pricing decisions over channels.
• Ensures review and escalation if required, of
  project / program Risks and Issues.
• Responsible for monitoring activities and
  ensure compliance with laid down Program standards and procedures.
• Carry out legal and regulatory assessment as
  required
• Give necessary notices to local
  government/regulators and public of channel changes.
• Review and feedback into customer
  satisfaction surveys, responding to customer complaints.
• Liaise with People Development and Sales
  Management functions to design and deliver appropriate training, and give
  input into sales strategies.
• Obtain the necessary sign-off for change
  requests

• Lead the Channels Team to achieve Retail
  Business objectives through focused Product activities, providing regular
  feedback to the team on their performance.
• Build and develop a high performing team
  through embedding performance development and coaching.
• Discuss and finalize performance
  Development  Plans and ratings for
  Direct reports
• Determine and manage Training Needs analysis
  and succession plans direct reports and ensure they do the same for all
  their staff.
• Effective resource management/planning that
  reflect current and future business requirements.
• Provide team support where required
• Provide honest, direct and constructive
  feedback to fellow team members
• Share knowledge experience and best practice
  with team members and other Retail colleagues.

• Work closely with / support and ensure timely
  delivery from Change, Operations & Technology teams for development of
  processes, infrastructure, and IT capability.
• Facilitate design and delivery of new product
  training

• Ensure that all activities and duties are
  carried out in full compliance with regulatory requirements, Enterprise
  Wide Risk Management Framework and internal Barclays Policies and Policy
  Standards.  Understand and manage
  risks and risk events (incidents) relevant to the role.
• Interface with the Risk and compliance
  function at the country Head Office to achieve the desired results.
• Initiate and regularly update plans for
  reduction of provisions/impairment. This role is directly accountable for
  the quality of the debtors’ book for Retail.
• Accountable for compliance and control for
  all BBU Loan products.
• Prepare Product monthly review covering
  sales, financials and expenses, productivity, promotions etc.
• Ensure Governance, Compliance, Risk and
  Control are implemented and adhered to meet Group Standards by Centre.
  Staff at all levels to be clear on what is expected of them. Any new
  regulatory or Group requirements are to be implemented and reviewed
• Obtain regulatory approvals on tariffs.

• The ideal candidates for the Barclays Bank Product
  Manager Channels career opportunity should hold a Business degree or
  relevant experience
• Previous experience in leadership of a
  diverse/ large team
• Project management experience
• Working knowledge of the Bank’s products,
  services and policies and/or other specialist knowledge required to
  undertake the role:
• Working knowledge of the specific retail
  product set and service
• Detailed understanding of the retail network
  business processes and operating procedures.
• Good understanding of risk policy
• Broad knowledge and understanding of the
  local competitor market.
• Personal Competencies: Respect, Integrity, Service, Excellence,
  Stewardship, Assertiveness, Tenacity, Personable, Accuracy and attention
  to detail

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