Fresher Administrative Assistant – Customer Experience Jobs – Bridge International Academies

Organization: Bridge International Academies
Duty Station: Kampala, Uganda
About US:
Bridge
International Academies is the world’s largest and fastest-growing chain of
primary and pre-primary schools with more than 400 academies and 120,000 pupils
in Kenya and Uganda. We democratize the right to succeed by giving families
living in poverty access to the high-quality education that will allow their
children to live a very different life. We leverage experts, data, and
technology in order to standardize and scale every aspect of quality education
delivery, from how and where academies are built to how teachers are selected
and trained, and how lessons are delivered and monitored for improvement. We
are vertically-integrated, tech-enabled, and on our way to profitability.
Bridge expects to continue rapid expansion in East Africa, and will be
launching operations in Nigeria in September 2015, with India to follow in
2016.
Job Summary: The Administrative Assistant – Customer Experience
will offer support to the Operations team to ensure proper tracking and
documentation of all of the department’s ongoing business activities.
Key Duties and Responsibilities: 
Making our field based
operations more effective and efficient by providing relevant support.
This
includes but is not limited to:
  • Responsible for the monitoring and tracking
    of activities, expenses, and reporting from our field personnel
  • Co-ordinating travel funds requests and
    reconciliations and following up on outstanding advances with our Finance
    department
  • Sending and collating materials to/from
    field-based staff
  • Scanning, compiling, printing, and filing
    documents as needed
Co-ordinating
department-wide projects; this includes but is not limited to:
  • Leave Tracking
  • Business Card Resupplies
  • Operations department event management
  • Organizational chart and office seating
    arrangement
  • Supporting the coordination of official
    Academy visits by investors, officials and other VIPs.
Serving as the assistant
and ‘right hand’ to the Customer Experience Director by providing assistance
in:
  • Responsible for calendar management
  • Tracking team objectives and timelines
  • Travel Planning and Expense Management
  • In charge of the development of PowerPoints
    and other communication materials
  • Licensing/Registration assistance.
  • Putting together and managing an electronic
    file for all registration documents.
  • Organizing and sending licensing documents to
    Area Managers
  • Setting up and managing a detailed
    registration tracker
  • Creating and maintaining a government contact
    tracker
  • Coordinating field visits by District staff
  • Managing registration budget/Expenditure
    tracker
Qualifications, Skills and Experience: 
  • The ideal candidate for the Bridge
    International Academies Administrative Assistant – Customer Experience job
    placement should a Bachelor’s Degree from a recognized university
  • A minimum of two years of professional
    experience
  • Willingness to go above and beyond to achieve
    the highest standard of excellence
  • Willingness to travel within Uganda when
    required (<25% of the time)
  • Excellent oral and written communication
    skills
  • Highly organized and detail-oriented
  • Comfortable working with large amounts of
    data
  • Able to sort through extensive information
    quickly
  • Able to learn, master, and implement various
    processes quickly and accurately
  • Aptitude for learning new IT
    systems/applications
  • Willing to work across a wide spectrum of
    content (multiple programmes)
  • Good at multi-tasking
  • Willing and skilled at performing
    administrative functions
  • Computer literacy skills i.e. strong mastery
    of Microsoft Excel
Personal Competencies:
  • A detailed doer – You have a track record of getting
    things done. You’re organized and responsive.  You take ownership of every idea you
    touch and execute it to a fine level of detail, setting targets, engaging
    others, and doing whatever it takes to get the job done.  You can multi-task dozens of such
    projects at once and never lose sight of the details.  Likely, you have some experience in a
    start-up or other rapid-growth company.
  • A networking mastermind – You excel at meeting new people
    and turning them into advocates. 
    You communicate in a clear, conscientious, and effective way in
    both written and oral speech.  You
    can influence strangers in the course of a single conversation.  Allies and colleagues will go to bat for
    your ideas.
  • A creative problem-solver – Growing any business from scratch
    comes with massive and constant challenges.  On top of that, Bridge works in
    volatile, low-resource communities and runs on fees averaging just $6 a
    month per pupil.  You need to be
    flexible and ready to get everything done effectively, quickly, and
    affordably with the materials at hand. 
    Every dollar you spend is a dollar our customers, who live on less
    than $2 a day, will have to pay for.
  • A customer advocate – Our customers – these families
    living on less than $2 a day per person – never leave your mind.  You know them, get them, have shared a
    meal with them (or would be happy to in the future).  You would never shrink back from shaking
    a parent’s hand or picking up a crying child, no matter what the person
    was wearing or looked like.  Every
    decision you make considers their customer benefit, experience, and value.
  • A life-long learner – You believe you can always do
    better.  You welcome constructive
    criticism and provide it freely to others. 
    You know you only get better tomorrow when others point out where
    you’ve missed things or failed today.
How to Apply:
All
suitably qualified candidates who wish to apply for this vacancy are encouraged
to send their updated CVs and cover letters online at the web link below.
For
more of the latest jobs, please visit https://www.theugandanjobline.com
or find us on our facebook page https://www.facebook.com/UgandanJobline

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