Several No Experience Customer Advocate Jobs – Zanerva

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Organisation: Zanerva
Duty Station: Kampala, Uganda
About US:
Zanerva
provide insight, training and consultancy to public and private sector
organizations in Southeast Asia, Middle East and Africa.  Zanerva supports multiple business areas
across a range of sectors, focusing on knowledge in Human Resources, Corporate
Finance, Customer Service, Engineering, IT Security and Cloud Services,
Research and Development, Public Relations, Marketing and Social Media.
Key Duties and Responsibilities: 
The Customer Advocates will be responsible for the following;
  • Selling and marketing of Zanerva’s workshops
    to its international clients
  • Researching and looking for new and potential
    clients
  • Managing their accounts and catering to their
    future training needs
Qualifications, Skills and Experience: 
  • You need to love reading and be able to grasp
    new ideas — Zanerva’s workshops are technical, specific and cover
    different business and management topics. A Customer Advocate does not
    need to have a background or degree in a specific area, but the person needs
    to be able to grasp and understand new technical or business concepts and
    be able to communicate them to senior decision-makers. You should have the
    tenacity to quickly absorb briefing materials, study and do additional
    research online. Are you proactive enough to read and learn new ideas on
    your own?
  • You need to pay attention to details – A
    Customer Advocate has to appreciate and understand the value of taking
    note of details in the successful closing of clients. Zanerva adheres to a
    clear way of record-keeping and customer relationship management
    system.  A successful Customer
    Advocate should be able to follow and appreciate the system, as well as be
    organized. Can you follow rules and have the patience to take note of
    details?
  • You should know how to motivate yourself —
    There are many ups and downs in life, and there are many ups and downs in
    selling. Your boss and your colleagues in Zanerva will train you
    especially if you don’t have a sales background. But at the end of the
    day, you are the only person who can keep yourself going. A lot of people
    are going to say “NO”, so are you motivated enough to look for those who
    will say “YES” on your own? Do you treat rejection as one step closer to
    hearing a “YES”?
  • You should be honest – Your success in getting
    clients will not matter if your methods were not honest and in- line with
    the rules and guidelines of the company. Zanerva strongly adheres to the
    principles of trust, transparency and honesty, and you should be able to
    fit well into that kind of company culture. Do you have a strong honesty
    barometer within yourself?
How to Apply: 
If
you answered yes to ALL of the questions above, then there is a good chance
that you are a right fit. Send your resume’ or CV along with a cover letter
EXPLAINING IN DETAIL why you fulfill all of the criteria above to
customeradvocate@zanerva.com  to be
reviewed and called for a first interview. Prior experience in sales is not a
requirement, because we believe that such skills can be trained.

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