Entry Level Customer Care Jobs – Business Banker at Stanbic Bank

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Organisation: Stanbic Bank
Duty Station:  Jinja, Uganda
Job ID: 16879
About US:
Stanbic Bank
Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in
turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading
banking and financial services group. The Standard Bank Group is the leading
banking group focused on emerging markets. It is the largest African banking
group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest
bank in Uganda by assets and market capitalization. It offers a full range of
banking services through two business units; Personal and Business Banking
(PBB), and Corporate and Investment Banking (CIB).
Job Summary:  The Business Banker will be responsible for
developing and maintaining sound business relationships with our SME business
customers while providing a high level of customer service for the Stanbic
Branch.
Key Duties and Responsibilities:  
1.
Customer Service:
·        
Adhere to the service standards and provide excellent
customer service
·        
Receive and verify customer documents for account
opening, facilities, account amendments and any other customer instruction
according to laid down procedures
·        
Carry out a needs analysis for business customers
within portfolio and match with an appropriate business banking solution
·        
Serve as the primary point of contact for all
information and queries related to their portfolio and refer any unresolved issues
to the relevant function
·        
Steer the use of alternative self service banking
channels
·        
Ensure customer retention through on boarding
process, customer visits, relationship management and any other intervention
·        
Fully inform customers of their rights and
obligations to the bank (i.e. product pricing, facilities terms &
conditions and  transactional fees)
·        
Notify customers regarding the approval/decline of
credit loan facilities, keep customers informed throughout the process and
advise the customer of alternative options in case of a decline
·        
Timely and accurate loan origination for all
customer applications within ones portfolio
·        
Resolve bottlenecks in the loan process and
constantly interact with the credit department/or relevant department for
timely disbursement
2.
Sales:
·        
Adhere to the Sales High 5 standards
·        
Acquire new business relationships and accounts
·        
Grow the portfolio balance sheet as per set targets
·        
Keenly analyze existing customer data to identify
expansion and/or additional business opportunities using available MIS or
contact management strategy
·        
Cross sell business banking products to our existing
customers (i.e. VAF, NBOL, Trade and Foreign exchange)
·        
Drive sustainable profitability for the portfolio as
per set sales budget
·        
Develop and execute a sales activity plan and client
calling schedule in line with the Customer Value Proposition (activity
schedules and call reports)
·        
Carefully manage and monitor concessions to prevent
revenue leakage
·        
Explain credit loan facility options and qualifying
criteria to customers; and support customers in the completion of credit
application information requirements
3.
Risk and Control:
·        
Manage credit and operational risk in account
opening and loan processing
·        
Manage the loan portfolio by active participation in
watch list meetings, monitor/manage pre-Non Performing Loans (NPLs) and fully
recover bank funds
·        
Adhere to the KYC policies and guidelines for both
account opening and loan origination documents
·        
Accountable for all facilities originated in the
portfolio
·        
Actively monitor and action daily
referrals/validation reports within set timelines
·        
Manage all audit and risk parameters for the
business banking processes and documents within portfolio. 
·        
Quickly resolve all audit and risk findings within
agreed timelines.
Qualifications, Skills and Experience:  
·        
The ideal applicants for the Stanbic Bank Business
Banker Jobs should hold degrees in Business and /or related field
(Commerce/Finance /Marketing /Sales /Economics)
·        
A minimum of two years banking experience
·        
Broad knowledge and understanding of the financial
services regulatory framework and banking policies and procedures
·        
Credit knowledge, including an understanding of
securities and balance sheets
·        
Strong sales acumen
·        
Broad knowledge and understanding of the Business
Banking market and how businesses in this sector operate
·        
Sound knowledge of the Business Banking Processes
(such as opening accounts)
·        
Understanding of competitors, their products and
services
·        
Experience in cross-selling and the ability to meet
set targets
·        
Social confidence and the ability to quickly build
rapport
·        
Strong problem- solving and decision-making skills
·        
Excellent planning and organizational skills
How to Apply:
All candidates
who wish to join the one of Africa’s biggest Banking Groups, Standard Bank in
the aforementioned capacity are encouraged to Apply Online by visiting Link
below.
Deadline: 10th May, 2016

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