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Branch Control Manager Employment Opportunity – Stanbic Bank
Job Title: Branch Control Manager
Organisation: Stanbic Bank
Duty Station: Uganda
Job ID: 16890
About US:
Stanbic
Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is
in turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading
banking and financial services group. The Standard Bank Group is the leading
banking group focused on emerging markets. It is the largest African banking
group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest
bank in Uganda by assets and market capitalization. It offers a full range of
banking services through two business units; Personal and Business Banking
(PBB), and Corporate and Investment Banking (CIB).
Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is
in turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading
banking and financial services group. The Standard Bank Group is the leading
banking group focused on emerging markets. It is the largest African banking
group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest
bank in Uganda by assets and market capitalization. It offers a full range of
banking services through two business units; Personal and Business Banking
(PBB), and Corporate and Investment Banking (CIB).
Job Summary: The Branch Control Manager will support the
Stanbic Iganga branch in the oversight of the routine compliance, bank assets,
physical security of the branch and staff
Stanbic Iganga branch in the oversight of the routine compliance, bank assets,
physical security of the branch and staff
Key Duties and Responsibilities:
1. Customer Service:
- The incumbent will deploy sufficient staff to
meet the fluctuating demands of customers - Maintain sufficient branch cash holdings for
both vault and ATMs in all currencies - The jobholder will also suthorize customer
instructions for processing - Action referrals within limit in a timely
manner and in accordance to laid down procedures - Investigate and respond to posting queries
including but not limited to salaries, EFTs, and RTGs - Receive posted cheques under POD; checks,
signs, and keeps them under key and lock in the briefcase awaiting
clearing. Keep overnight unspotted cheques under lock and key. - Keep adequate reserve stock of blank forms
- Maintain availability of the system by
following up on equipment breakdowns such as generators, UPS, CCTV,
computers, counting machines and UV lights - The job holder will manage Service Level
Agreements for service providers (including but not limited to maintenance
of premises, maintenance of generators, system maintenance, servicing of
air conditioners, servicing of equipment and minor branch repair works) - Satisfactory customer survey feedback
2. Sales: Support
bank sales activations through lead generations
bank sales activations through lead generations
3. Risk and Control:
- Serve as the main custodian of all Branch
assets including their security, usage and maintenance - Adhere to Cash-In-Transit policies and
procedures - Cross check all postings going to the
clearing house against the schedules and securing that they are under lock
and key - The job holder will also manage the key holding
and physical access control - Ensure positive audit and compliance report
findings - Drive adherence to the Sales High 5 standards
by the sales staff and allocate individual sales/campaign targets as per
set budget - Develop the Branch’s sales plan and execute
the plan according to agreed activities/action plans - Translate sales plan and targets into
meaningful sales scorecard at branch/individual level - Supervise the sales team’s daily performance
against target and manage the Branch’s sales tracking system/sales board - Implement marketing campaigns and product
launch strategies - Manage sales team customer visits to drive
customer retention and sales productivity; and follow through with issues
raised in the call reports - Understand and keep up to date with the changes
and developments in the local market/area - Optimize sales across all the bank’s product
offerings - Accountable for all KYC compliance within the
branch - Accountable for credit and operational risk
in account opening and loan processing for the branch (i.e. funded
accounts, account segmentation and styling) - Actively monitor and manage the loan
portfolio for the branch and maintain agreed NPL levels - Responsible for the following reports:
account opening and closure report, SVS, dormant accounts, account reactivation,
amendments, account transfers and account grading - Quickly respond to and follow through all
sales audit/risk issues raised by auditors within agreed time lines and
laid down procedures - Accountable for the archiving of sales
records for the branch
4. People Management:
- Agree performance contracts for direct
reports and provide monthly performance feedback in order to maintain
performance at required levels - Arrange for training for direct reports in
line with personal development and talent development plans (i.e.
On-the-job, classroom based, attachments, job rotations) - Manage succession planning and identify key
talent - Manage the handover process in accordance
with laid down procedure - Manage the on-boarding and probation process
for new and existing employees - Plan for utilization of leave for direct
reports while maintaining quality customer service - Participate in the recruitment of the sales
team - Coach the members of the sales team to
deliver in accordance with the sales and service standards - A member of the Branch disciplinary
management committee - Performance contracts signed off within set
times
Qualifications, Skills and Experience:
- The Branch Control Manager should hold a good
Bachelor’s degree in Business Studies or a related field from a recognized
university - At least three years’ experience in Branch
banking operations - Branch control and risk management experience
preferable - Previous experience managing people
- Broad working knowledge of the regulatory
environment governing financial services in Uganda - Strong knowledge of the Banks’ policies,
procedures and practices - Detailed knowledge and understanding of the
branch network and interface between frontline service, responsive sales
and support functions - Working knowledge of transaction processes
relevant to products and services offered to customers - Working knowledge of the Bank’s operating
systems and controls - Excellent analytical skills
- Good decision making skills
- Excellent interpersonal skills
- Good problem solving skills
- People management skills
- Good conflict resolution skills
How to Apply:
All
candidates who wish to join the one of Africa’s biggest Banking Groups,
Standard Bank in the aforementioned capacity are encouraged to Apply Online by
visiting Link below.
candidates who wish to join the one of Africa’s biggest Banking Groups,
Standard Bank in the aforementioned capacity are encouraged to Apply Online by
visiting Link below.
Deadline: 11th May, 2016
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