The Ugandan Jobline

• The incumbent will manage and direct a
  focused sales team in the branch to be able to meet set work plans and
  branch objectives including customer numbers, new account opening.
• The jobholder will manage and direct the
  recovery and monitoring team to achieve or exceed the set NPA and PAR
  levels.
• The incumbent will inculcate a cost awareness
  culture in the team by setting cost management standards and guidelines
  and following up to ensure that there is no wastage.
• Grow the loan portfolio by selling all the
  Bank products as per the set targets and by ensuring that loan
  applications are processed efficaciously, speedily and in line with set
  credit guidelines.
• Ensure the continuous availability of quality
  staff at the branch through effective succession planning, cross training,
  and leave planning.
• Manage and enforce a team of focused staff who
  deliver the customer service set standards. Continually assess employee
  skills, identify gaps and arrange training where needed, in consultation
  with the HR department.
• Set targets for staff, review performance
  against them regularly and take action to remedy under of target
  performance.
• Keenly review regularly mandates of accounts
  opened in the branch.
• Manage the overall operations of the branch
  and ensure that all branch activities comply with the laid down processes
  and procedures, operating risks are minimized and best practice standards
  achieved.
• Roll out and enforce customer service
  standards within the Branch, monitor customer satisfaction and ensure prompt
  resolution of complaints.
• Ensure that all documentation and
  transactions are in line with local and regulatory anti-money laundering
  and KYC requirements.

• The applicant for the DFCU Bank Branch
  Manager job opportunity should hold a University degree
• Professional qualification in banking i.e.
  ACIB, Credit Certification
• The applicant should have a Banker for the
  last four years
• Working knowledge of bank’s laid down
  policies and procedures relating to all areas under control
• Knowledge of bank products and services.
• Working knowledge of socio-political and economic
  dynamics affecting the local market.
• Broad understanding and knowledge of the code
  of Banking practice
• Knowledge of risk management and credit
  principles
• Working knowledge of Branch accounting and
  transactional procedures, systems and processes.
• Previous experience in managing a diverse
  range of people and activities.
• Ability to communicate clearly and
  effectively.
• Excellent presentation and negotiation skills
• Good people management skills, including team
  building, motivation and team goal planning

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