OSS Technology Specialist: Senior Associate IT Jobs – Ernst & Young (EY)

  Information Technology (IT) and Data Jobs in Uganda, Management Jobs in Uganda, Uncategorized
Organisation: Ernst & Young (EY)
Duty Station: Kampala, Uganda
About EY:
Ernst
& Young (known as EY) is a multinational professional services firm
headquartered in London, United Kingdom. It w as the third largest professional
services firm in the world by aggregated revenue in 2012 and is one of the
“Big Four” accounting firms. The organization operates as a network
of member firms which are separate legal entities in individual countries. It
has 175,000 employees and more than 700 offices in over 150 countries. It
provides assurance (including financial audit), tax, consulting and advisory
services to companies. The firm dates back to 1849 with the founding of Harding
& Pullein in England. The current firm was formed by a merger of Ernst
& Whinney and Arthur Young & Co. in 1989.It was known as Ernst &
Young until 2013, when it underwent a rebranding.
Job Summary: The OSS Technology Specialist performs multiple
technology support activities in providing end user support to Firm personnel.
This professional demonstrates ability to prioritize tasks, working with
multiple software and hardware technologies, in a fast paced environment.
Key Duties and Responsibilities:  The OSS Technology Specialist:
  • Assist with the deployment of hardware and
    software to end users (including the installation, configuration and
    testing of more complex firm hardware)
  • Assist with provisioning and de-provisioning
    processing, including setting up of hardware/software for new hire, and
    receiving hardware from separating employees
  • Assists with (or coordinates) the repair of
    end user hardware and the reinstallation of software as necessary to
    resolve end user incidents
  • Quickly resolves incidents associated with
    firm-standard end user software and hardware, including mobile/hand-held
    technologies identify sources and trends of technical problems to prevent
    future occurrences
  • Under minimal supervision, provides
    after-hours service for escalated issues from the Service Desk or
    supervisor
  • Preforms assets management activities
    (procurement, receipt inventory, tracking, distribution, etc.) in
    accordance with firm policy and IT Service process
  • Assists with off-site support for firm
    sponsored functions/meetings
  • Performs asset management responsibilities as
    assigned by supervisor
  • Assists with IT tasks related to office
    moves, build outs and relocations
  • Operates as “remote hands” for other IT
    functions such as Telecommunications and Hosting
  • Maintains a thorough understanding of IT
    Services’ organization and service offerings in order to identify how best
    to address end user technology needs and incidents
  • Understands the Firms business and
    organization sufficiently to anticipate and resolve end user technology
    issues that affect productivity of firm personnel
Qualifications, Skills and Experience:  
  • The applicant should hold a Bachelor’s Degree
    in Computer Sciences or Sciences.
  • Hold Microsoft Certified Systems Engineer
    certification
  • At least eight years’ experience in end user
    technology support
  • Excellent communication, interpersonal,
    organizational, and time management skills
  • Excellent customer service attitude
  • Ability to work effectively with all levels
    of end users and IT personnel
  • Broad knowledge of/experience in end user
    computing and PC Workstation-based applications and hardware.
  • Working knowledge of Windows 2003/2008/2012
    Server
  • Good analytical/decision making skills
  • Strong analytical skills are required to
    address end-user incidents escalated from the service desk or offered by
    end user on walk-up issues
  • Decision making responsibilities are limited
    to addressing a single end-user issue; need to be able to prioritize
    incidents being worked on and communicate those priorities to end users as
    necessary
How to Apply:
All
those interested in working with Ernst and Young should apply via their website
by visiting the web link below
For
more of the latest jobs, please visit https://www.theugandanjobline.com
or find us on our Facebook page https://www.facebook.com/UgandanJobline

Related Jobs