The Ugandan Jobline

• Serve as the single point of entry for all
  client implementations and maintenance of electronic banking channels
  including customized solutions
• Manage the integration required between SB’s
  electronic platforms and the clients in house systems
• Maintain an appropriate customer contact
  model
• Keenly monitor all deliverables and
  dependencies related to the implementation and communicate regularly to
  the necessary stakeholders
• Ensure adequate security and operational
  process control in the daily operations of Electronic  Delivery support services
• Understand the dynamics of Client
  Implementation with a view to assess market trends, identify new
  implementation opportunities or competitive threats. Devise strategies to
  capture the opportunities and grow revenues.
• Ensure that the local Transactional Teams are
  provided with the appropriate Client Implementation Support to respond to
  Regional Mandates RFP’s.
• Responsible for post implementation problem
  resolution.
• Provide monthly consolidated management
  information on Client Implementation performance as per the required
  metrics.
• Understand customers’ utilization behaviours
  and needs to develop value propositions that will drive product and
  platform usage that will increase revenues

• Act as the single point of entry for Network
  Expansion Strategies to expand our Transaction banking capabilities within
  SB branches, developing cash management partner bank relationships with
  local banks and sourcing and managing non-bank service provider
  relationships.
• Senior Management interaction with key
  internal stakeholders and senior representatives of third party service
  providers is an important component of the job.
• The incumbent will manage a cross functional
  project team within the assigned countries across all stages of the
  network expansion initiative, including strategy and business case
  development, identifying appropriate solutions, sourcing providers,
  implementing and completion of projects within the agreed budget and
  timeframe.

• Offer support in the implementation of all
  new electronic platform introductions and enhancements.
• Communicate all customer feedback on platform
  usage to the relevant stakeholders
• Understand and communicate market best
  practice, trends and opportunities to enhance electronic service delivery
  to the appropriate channels

• The ideal candidate for the Stanbic Bank Client
  Access Manager job opportunity should hold a Bachelor’s Degree
• A minimum of two to five years of transaction
  banking experience
• Previous experience managing through influence
  in a large organization
• Have previously worked in either direct
  cash/trade sales/channel role
• Relevant client and/or geographical experience
  in the Africa region.
• Ideally gained experience working across
  multiple geographic locations
• Comprehensive knowledge of banking
  operations/SWIFT
• Thorough operations and systems exposure
• Good business skills
• Ability to successfully manage a wide range
  of concurrent initiatives.
• Strategic vision and foresight.
• Excellent analytical skills
• Process/Project Management Skills
• Strong verbal and written communication
  skills
• Excellent interpersonal skills
• Highly resourceful, resilient, creative,
  collaborative
• Ability and personality to drive change
• Strategic
• Achievement and results oriented
• Business maturity and instinct
• Ability to work in global and multi-cultural
  teams.
• Manage market, capital, and operational risk.
• Ability to approach issues and opportunists
  strategically and understanding bank wide implications of decisions

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