The Ugandan Jobline

• Quickly resolve premises, equipment,
  furnishing and connectivity issues with Premises Unit, IT Department and
  service providers as appropriate
• Manage Service Level Agreements for service
  providers (including but not limited to: maintenance of premises,  generators, systems;  servicing of air conditioners,  all equipment;  minor branch repair works;  and tenancy agreements) for the region
• Regularly monitor that branches in the region
  have sufficient cash holdings for both vault and ATMs in all currencies
• Address and resolve Minimum Branch Standards
  control findings
• Authorize branch limits raises, staff system
  profile changes within laid down procedures

• Proactively identify control deficiencies
  both within the region and external sources and take necessary steps to
  address them
• Prepare and manage Regional budgets and
  manage all operating costs and expenditure as per authorized budget
• Carry out mini-audits in the branch to
  ascertain control levels
• Take steps to address control deficiencies
  identified by Audit, Risk and Central Bank within agreed timelines
• Identify changes in the pattern of losses,
  analyze trends affecting the region and take the necessary steps to
  prevent a recurrence
• Carry out surprise checks on cash assets and
  blank forms on a quarterly basis and where control break downs are evident
• Set branch and ATM cash limits and address
  any deviations
• Monitor Branch Continuity Management plans
  and close identified gaps
• Provide monthly and quarterly reports to the
  Regional Manager and other stakeholders on Branch operations activities
  within the region
• Review suspense accounts for accuracy for the
  region  and follows up on long
  outstanding items (over 30 days)
• Compile regional capital expenditure needs
  and submit them to the Budgeting committee
• Address risk areas in the Branch Risk Control
  Self Assessment (RCSA) that are beyond the Branch’s control and resolves
  identified gaps
• Carry out preliminary investigations of
  fraud/losses within the region as per laid down procedures
• Investigate and resolve cash differences in
  the ATM and Vault in accordance with laid down procedures
• Carry out mini audits in the branches on a
  quarterly basis or as need arises
• Recommend process improvement areas including
  deletion of obsolete policies and procedures to the Manager Procedures

• Agree performance contracts for direct
  reports and provide monthly performance feedback in order to maintain
  performance at required levels
• Provide coaching to branch staff where
  required in bank processes, procedures and controls
• Identify knowledge/skills gaps and work with
  the Branch Manager and HR Business Partners to recommend appropriate
  interventions
• Agree performance contracts, monitor, review
  and appraise operational control staff 
  in order to maintain performance at required levels
• Conduct meetings with operational control
  staff to communicate relevant information and obtain feedback on control
  issues within the branches
• Manage the handover process in accordance
  with laid down procedure
• Manage the on-boarding and probation process
  for new and existing employees
• Manage leave for direct reports against
  quality customer service
• Make talent recommendations to the Regional
  Manager and the HRBP
• Participate in the recruitment processes for
  the Manager Branch Control and Branch Manager positions
• A member of the Regional disciplinary
  management committee

• The Stanbic Bank Branch Control Manager
  should hold a Bachelor’s degree in Business Studies or a related field
  from a recognized university. Possession of a Master’s degree in a
  Business related field an added advantage
• At least five to ten years’ experience in a
  financial environment
• Three years of supervisory or managerial
  experience
• Strong knowledge of the regulatory
  environment governing financial services in Uganda
• Strong knowledge of the Banks’ policies, procedures
  and practices
• Broad knowledge and understanding of the
  branch network and interface between frontline service, responsive sales
  and support functions
• Working knowledge of transaction processes
  relevant to products and services offered to customers
• Working knowledge of the Bank’s operating
  systems and controls
• Good analytical skills
• Good decision making skills
• Excellent interpersonal skills
• Good problem solving skills
• Good people management skills
• Good conflict resolution skills

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