The Ugandan Jobline

• The Reservations Manager will be tasked with
  dealing with customer enquiries and communicating with clients with the
  aim of meeting their expectations.
• Researches and books flights, ground
  transportation, hotel, excursions and provides travelers with directions
  and destination information
• In charge of planning and costing complicated
  travel itineraries
• Providing general and specific advice on
  destinations, resorts, airline companies and a wide range of travel
  products
• Work closely with suppliers such as ground
  transport operators to make suitable arrangements
• Building, strengthening and maintaining
  relationships with Industry partners
• Creating and maintaining relevant records
• Financial management of accounts and cash
  flow. Invoicing of clients and controlling expenditure
• Performing general administrative tasks
• Dealing with and documenting complaints in an
  efficient and diplomatic manner
• Supervising and evaluating performance of
  staff
• Formulating and implementing organizational
  policies and procedures
• Planning and supporting sales and marketing
  activities

• The applicant for the Reservations Manager career
  opportunity should hold a bachelor’s degree in Business Administration,
  Commerce, Travel and Tourism Management or any other related field.
• Working knowledge and experience in the tour
  and travel industry
• Working knowledge and experience in
  operations and business management
• Knowledge and experience in financial &
  accounting practices
• Knowledge and experience in sales and
  marketing concepts is an added advantage
• Knowledge and experience in Air Ticketing and
  GDS knowledge is an added advantage
• Display initiative and ownership and
  capability of making sound judgments
• Demonstrate proactive and can-do solution
  driven approaches
• Strong planning and organizational skills
• Innovation and energy with the desire to
  drive others
• Excellent command of both written and spoken
  English
• Passionate interest in geography, strong
  domestic and international travel knowledge
• Excellent interpersonal and communication
  skills
• Skills to persuade customers and influence
  their decisions, both for their own benefit and that of the agency
• Ability to multitask
• Proficient IT skills

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