The Ugandan Jobline

• Actively providing 1st level technical
  support and providing timely technical solutions for clients.
• In charge of identifying and responding to
  faults within ROKE Telkom’s infrastructure, liaising with field engineers,
  technical team members, contractors or 3rd party providers as necessary,
  escalating to senior engineers and following technical issues through to
  resolution in a timely and efficient manner to ensure maximum service
  uptime.
• Supporting co-location customers with remote
  “hands and eye” support to remotely troubleshoot problems to
  maximise service uptime.
• Proactively monitoring system and network
  health and availability using established monitoring tools in order to
  ensure customer satisfaction by mitigating problems to avoid degraded
  service.
• In charge of co-ordinating with the
  provisioning team to fulfil all new customer turn ups including
  configuration, routing updates and other network implementations in a
  swift manner within customer build lead time
• Maintaining technical documentation of
  processes and procedures used throughout normal operations to ensure
  efficiency, consistency and highest standards.
• Responsible for monitoring of facilities at
  all ROKE Telkom points of presence (POPs), i.e. air-conditioning, UPS,
  generators, power usage, running health and safety and housekeeping checks
  to ensure optimum operation to ensure that any issues are flagged and
  dealt with by the relevant technical team members. 

• The ideal candidate for the NOC Engineer career
  placement must hold a University: degree (BSc) Telecommunications,
  Computer Science/ Information Technology/ ICT from a recognized
  university;
• Hold CCNA Certification
• One year of experience in a telecoms
  environmnet
• Computer literacy skills i.e. proficient with
  Excel and MS office
• Possess Basic network knowledge
• Customer service and end user support /
  experience
• Excellent interpersonal and communication
  skills;
• Excellent problem solving and analytical thinking
  skills;
• Keen attention to detail and multitasking
  ability;
• Result- and team-oriented, honest and of high
  integrity;
• Follow-up and documentation and
• Ability to work with minimum supervision.

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