Call Centre Supervisor Job Careers – Bayport Financial Services Uganda Ltd

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Job Title:        Call Centre Supervisor
Organisation: Bayport Financial Services Uganda Ltd
Duty Station:  Kampala,
Uganda
Reports to: National Sales Coordinator
About Us:
Bayport
Financial Services Uganda Ltd is part of Bayport Finance Group headquartered in
Johannesburg South Africa with operations in over ten Countries across Africa
and South America. We are a leading other Non-Bank Financial Services provider
with presence in over 30 locations across Uganda.
Job Summary: The Call Centre Supervisor will be responsible
for the management of the Call Centre Unit. The Unit handles front office sales
operations, telesales, customer service feedbacks vetting and validations of
loan applications from across the country before submissions to the Quality
Control Unit for approval.
Qualifications, Skills and Experience:  
  • The Call Centre Supervisor should hold a good
    upper second degree certificate
  • Professional training in customer Care
    management, Call Centre Operations and Retail Loan Processing is an added
    advantage.
  • The applicant must have been a Customer Care
    Supervisor of a Customer Service department within the Banking, Financial
    Services or the Telecom Sector for a minimum of three years.
  • The applicant should have worked in the call
    Center Unit of a busy commercial entity for a minimum period of two years
    beyond the clerical levels and must be conversant with the planning,
    setup, operations and end to end management of a call center Unit
  • The applicant must be a self-starter and one
    who works with very minimal supervision
  • Broad working knowledge and understanding of customer
    satisfaction and  evaluation surveys
  • Must be knowledgeable in the end to end loan
    processes from origination to disbursement and collection.
  • Good team leadership credentials.
  • Excellent team player
  • Be a self-starter and a good work discipline
  • Excellent knowledge of front office
    operations
  • Excellent knowledge of telesales
How to Apply:
All
suitably qualified and interested candidates should send their applications,
work testimonials, academic transcripts and certificates and updated CV clearly
marked with Job Title in the top right-hand corner of the envelope to:
Human
Resource Department,
Bayport
Financial Services,
Plot
54 Lugogo Bypass, Lugogo Office Park,
P.O.
Box 1171 Kampala, Uganda.
Softcopy
applications can be sent via E-mail to: editha@bayport.co.ug quoting the
position title in the subject of the E-mail. The size of the E-mail applications
should not exceed 5MBs.
Deadline: 10th June, 2016
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more of the latest jobs, please visit https://www.theugandanjobline.com
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