Job Title: Team Leader
Organisation: Techno Brain BPO ITES (U) Ltd
Duty Station: Kampala, Uganda
About US:
Techno
Brain BPO/ITES, is a Business Process Outsourcing(BPO) and IT Enabled Services
division of Africa’s leading software solutions company. Techno Brain BPO /
ITES offers specially tailored, affordable, quality and high-end solutions in
the areas of call centre management, back office services, knowledge process
management, digital media services and shared services utilizing the latest
technology and state-of-the art infrastructure to clients across the globe.
Brain BPO/ITES, is a Business Process Outsourcing(BPO) and IT Enabled Services
division of Africa’s leading software solutions company. Techno Brain BPO /
ITES offers specially tailored, affordable, quality and high-end solutions in
the areas of call centre management, back office services, knowledge process
management, digital media services and shared services utilizing the latest
technology and state-of-the art infrastructure to clients across the globe.
Key Duties and Responsibilities:
- Managing the day-to-day operations of the
call Centre - Floor management and team building
- Agent staffing/scheduling and reporting
- Comes out with ideas to improve the process
- Does proper analysis on the system and comes
out with suggestion / recommendations - Helps in improving the overall processes
- Gather information to learn more about the
client’s current situation associated and suggest suitable option to
enhance the efficiency of Call Centre operation - Supports in improving the overall processes
and also helps in improving the overall processes
Qualifications, Skills and Experience:
- The ideal candidate should hold at least hold
a Bachelor’s degree - A minimum of four years’ experience in
managing a team on inbound and outbound calls - Good people management skills.
- Excellent influencing skills.
- Excellent communication skills.
- Good conflict resolution skills
- Keen attention to details.
- Good time management skills
- Be a team player with the ability to identify
the best skill sets - Excellent planning and organization skills.
- Computer literacy with proficiency in MS
Excel/ word, Key boarding skills - Good telephone handling skills
How to Apply:
All
candidates are encouraged to email their applications to [email protected] consisting
of your application letter and updated CV listing three references, quoting the
position in the email subject.
candidates are encouraged to email their applications to [email protected] consisting
of your application letter and updated CV listing three references, quoting the
position in the email subject.
Deadline: 20th June 2016
For
more of the latest jobs, please visit https://www.theugandanjobline.com
or find us on our facebook page https://www.facebook.com/UgandanJobline
more of the latest jobs, please visit https://www.theugandanjobline.com
or find us on our facebook page https://www.facebook.com/UgandanJobline