The Ugandan Jobline

• Answer calls professionally to provide
  information about products and services
• Keep records of customer interactions and
  transactions, recording details of inquiries, complaints, and comments, as
  well as actions taken.
• Follow-up with the responsible officer to
  ensure that appropriate action was taken on customer requests.
• Make reminder calls to clients, send
  follow-up emails and schedule appointments.
• Refer unresolved customer grievances or
  special requests to designated departments for further investigation and
  handling.
• Keep records and reports on all customer
  service standards in line with the approved policies. 

• Update customer records and database
• Customer orientation and updates

• The ideal candidate for the Customer Service
  Executive job opportunity should hold a Bachelor’s degree in Business
  Administration / Marketing or related field
• A minimum of two years relevant experience in
  similar role.
• Excellent verbal and written communications
  skills
• Good listening and problem solving skills
• Excellent interpersonal skills
• Ability to handle pressure
• Skilled in the preparation of letters and
  reports
• Good liaison skills

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