Operations Manager Job Placement – Kisafi

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Job Title:    Operations Manager
Organization: Kisafi
Duty Station: Kampala, Uganda
About US:
Kisafi is an online platform for instant
booking of high quality, reliable laundry and home cleaning with 100%
satisfaction guarantee.

Job Summary: The Operations Manager will be responsible for all
aspects of growth and logistics in a given market. Our Operations Manager utilizes
analytical and creative skills to identify ways to acquire and retain cleaning
professionals and laundry vendors.
The
ideal candidate is passionate about delivering anything to anyone anywhere, and
will stop at nothing to provide the best experience for our customers. We are
looking for a creative, self-motivated operations focused individual passionate
about growing and leading teams to success. This person will partner closely
with the cleaning professionals and laundry service providers to help build the
business.
Key Duties and Responsibilities:  
  • Manage daily operations in one or more
    cities: cleaning pro management and training/mentoring, ongoing
    promotions, technical support, troubleshooting, etc.
  • Identify opportunities to improve delivery
    quality for the customer and to build a strong, satisfied community of
    cleaning pros
  • Keenly analyze demand and supply trends to
    ensure adequate courier availability
  • Create and drive initiatives to improve
    customer experience
  • Manage customer operations including but not
    limited to responding to, and resolving, customer complaints, accepting
    orders, scheduling with cleaning pros and pickup services
Qualifications, Skills and Experience:  
  • The applicant must hold a Degree in business
    management or engineering preferred but not required
  • One to two years of business operations or
    consulting (or similar), preferably in startups or high-tech but not
    mandatory
  • Strong Microsoft skills – excel, word,
    PowerPoint; database proficiency a plus.
  • Strong people leader: able to get teams
    working happily
  • Problem solving ability: able to rapidly
    identify opportunities for improvement, locate key levers to effect change,
    and implement change
  • Ability to communicate (written and oral)
    logically
  • Determined, hands-on manager for whom no job
    is too big or too small
  • Comfortable working in a high-intensity
    startup environment with variable hours (you must be willing to work some
    weekends, to resolve any issues in your market)
  • Comfortable working in an unstructured/
    flexible environment of a start-up without supervision – flexible work
    style e.g., working from home, cafes etc.
Compensation:
  • Base salary based on skills and experience
  • Equity in the company on fulltime offer
  • Monthly performance bonus and incentives
  • Telecoms, transportation and lunch allowance
    provided
How to Apply:  
All
applicants should send their updated CVs to jobs@kisafi.com

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