Fresher Regional Android Field/IT Officer Job Careers – Living Goods (LG)

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Job Title:        Regional Android Field/IT Officer
Organisation: Living Goods (LG)
Duty Station: Kampala, Uganda
Reports to: Technology & Innovation Manager
About US:
Living
Goods supports networks of ‘Avon-like’ micro-entrepreneurs who go door-to-door
teaching families how to improve their health and wealth while selling
affordable, high-impact products like basic medicines, fortified foods, water
filters, clean cook stoves, and solar lights. Living Goods seeks nothing less
than a disruptive reinvention of distribution in emerging markets, through
networks of franchised micro-entrepreneurs who leverage Living Goods’ brand,
buying power and mobile marketing tools to deliver vital products at accessible
prices to the people who need them most. By combining the best practices from
the worlds of micro-enterprise, franchising and public health, Living Goods is
creating a fully sustainable system to improve the health, and wealth, of
underserved communities.
Job Summary: The Regional Android Field/IT Officer will offer
timely IT support to our branch offices and Community Health Promoters (CHPs). This
is an exciting role that will guarantee the efficient and continuous
availability and utility of the LG Android Application, Branch IT
Infrastructure and software environments.
Key Duties and Responsibilities:  
  • Offer android support to branch staff and CHPs
    within the assigned region.
  • Implement Android Application upgrades as
    required.
  • The incumbent will resolve android
    failures/faults as they arise.
  • Offer timely IT Support for branches with
    regards to account setup, connectivity, personal computer setup and issue
    resolution (hardware and software).
  • Keep a detailed record of branch systems and
    android issues for purposes of reference and implementing improvements.
  • Support branch staff and Regional Field
    Managers at In-services and field visits.
  • Support branch staff with monthly reporting
    by ensuring branch systems uptime.
  • Backup branch systems and ensure a current
    working backup is held offsite.
  • Carry out systems and applications training.
  • Perform any other duties as assigned by the Technology
    & Innovation Manager.
Key Performance Indicators:
  • Servers and applications infrastructure
    availability.
  • Minimize downtime duration for branch
    systems.
  • Timely resolution and sign-off of issues.
  • Elimination of errors and/or rework during
    update execution
  • Timely closure of incidents and fast
    resolution of issues.
  • Availability and viability of branch
    backups.                                                                
Qualifications, Skills and Experience:  
  • The ideal candidate should preferably hold a BSc
    in Computer Science, Information Technology, Electrical Engineering or
    related field
  • A minimum of two years’ work experience in
    information technology.  A minimum
    of one year in a similar position
  • Solid training experience, e.g., Training of
    Trainers, QuickBooks POS Training, Android Application
  • Previous experience with system monitoring
    and benchmarking
  • Customer Care experience
  • Knowledge of wireless systems and data
    communications,
  • Good research skills
  • Broad knowledge and understanding of the
    Android operating system
  • Microsoft Windows OS Administration and
    Operating systems proficiency
  • Excellent oral and written communication
    skills
  • Willingness to travel across the country for
    extended periods
How to Apply:
All
candidates are strongly encouraged to Apply Online at the web link below.
For
more of the latest jobs, please visit https://www.theugandanjobline.com
or find us on our facebook page https://www.facebook.com/UgandanJobline

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