The Ugandan Jobline

• Adhere to the service standards and provide excellent customer service
• Handle all cash and cheque deposits from customers and ATMs in line with set procedures
• Pay out cash to customers by cheque or voucher withdrawal in line with set procedures
• Process all Foreign exchange transactions for both walk in and existing customers and report all transactions above set amount to the Team Leader Tellers
• Carry out biller payments and cash transfers as per set procedures
• Perform change transactions
• Provide account balances to customers as requested as per laid down procedures
• Manage queues by providing quick, accurate and efficient service
• Provide excellent customer service by adhering to the Service Standards
• Guide customers of any new price changes
• Capture accurate narratives for all transactions processed

• Generate and provide leads to sales staff
• Cross sell bank products
• Identify customers for migration to other service channels

• Refer all cash transactions above Teller limit to the Team Leader Tellers for verification and/or approval
• Carry out at least two till balances for all currencies on a daily basis
• Keep own cash holdings within prescribed limits
• Adhere to all laid down policies and procedures regarding security of Bank assets i.e. user password security, security cards, keys, own till, stamps, vouchers, and all other Teller working tools
• Print and handover Teller reports and vouchers for calling to the Team Leader at the end of day
• File all Teller reports on daily basis
• Perform all Inter-Teller cash transfers as per laid down procedures
• Quickly report all suspicious transactions in accordance with laid down procedure
• Attend to audit and risk findings

• Perform ATM custodianship as may be assigned from time to time
• Hold front door keys as assigned from time to time
• Perform any other duties by the Line manager

• The ideal candidates for the Stanbic Teller Jobs should hold Bachelor’s degrees from recognized university
• Previous experience with cash handling is desirable
• Previous front office experience desirable
• Working knowledge of cash handling policies and procedures
• Sound knowledge of legal aspects regarding cheque, bills and cash handling
• Sound knowledge of bank products/services and related procedures
• Working knowledge of Service standards
• Working knowledge of the Core banking system
• Excellent communication skills
• Excellent interpersonal skills
• Excellent problem solving skills
• Good organization skills
• Basic computer skills

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