The Ugandan Jobline

About US:

SolarNow is a distribution and finance company that sells high quality solar product and appliances to households and businesses in Uganda. The company started in 2011 and has since opened 36 branches throughout Uganda, employs around 250 people. Expansion into other countries is planned for 2016.

•        Excellent
  client care: SolarNow distinguishes itself from other
  companies because of its service level to clients. You represent our company,
  and therefore you act accordingly.
•         Contribute
  to the team: Make yourself useful to the team. Supporting
  others is a good way of learning and gaining respect.
•         Learn
  and improve: Learn and improve your value to the company
  allowing for promotion into more senior roles. Update job knowledge.

Key Duties and Responsibilities:  

•          Conduct formal Sales, Credit and Client care
  training for New Hire Trainees with over 36000 Training Man Hours annually with
  emphasis on measuring training efficacy and constantly devising measures to
  improve Quality
•          Conduct Repeat/Refresher Trainings
•          Conduct Repeat Sales, Credit & Client Care
  Trainings based on Gap analysis & product updates with pre and post
  Assessment

•          Carrying out formal coaching sessions with Sales,
  Credit and Sales desks where issues have been identified and ensure Sales
  Targets are achieved for Trainees in Class and On Job and Support Credit and
  Care in ensuring excellent product knowledge and skills.
•          Constantly engage with Bottom Quartile Performers
  to improve

•          Works closely with Sales, Marketing, Credit &
  Client Care desks, and other internal 
  stakeholders to ensure proper planning for new  and repeat training.
•          Taking care of all Sales, Marketing, Credit &
  Client Care logistical requirements and meeting up the trainees from time to
  time to ensure smooth flow of the training.

• The
  applicant must hold a Bachelor’s degree in Business Administration, Marketing
  and Finance OR related field.
• A
  minimum of two years’ experience in customer care, sales and marketing in a
  reputable organization
• Previous
  experience in learning and development is a MUST.
• Previous
  exposure and experience in renewable energy will be an added advantage.
• Ready
  and flexible to travel
• A
  fit with SolarNow’s values
• Keen
  attention to detail
• Excellent
  communication and reporting skills
• Able
  to work with minimum supervision
• Good
  team player

NB: Candidates without training experience should not apply.

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