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• Deploy sufficient staff to meet the
  fluctuating demands of customers
• Maintain sufficient branch cash holdings for
  both vault and ATMs in all currencies
• Authorize customer instructions for
  processing
• Action referrals within limit in a timely
  manner and in accordance to laid down procedures
• Investigate and respond to posting queries
  including but not limited to salaries, EFTs, and RTGs
• Receive posted cheques under POD; checks,
  signs, and keeps them under key and lock in the briefcase awaiting
  clearing. Keep over night unspotted cheques under lock and key.
• Keep adequate reserve stock of blank forms
• Maintain availability of the system by
  following up on equipment breakdowns such as generators, UPS, CCTV,
  computers, counting machines and UV lights
• Manage Service Level Agreements for service
  providers (including but not limited to maintenance of premises,
  maintenance of generators, system maintenance, servicing of air
  conditioners, servicing of equipment and minor branch repair works)
• Satisfactory customer survey feedback

• Primary custodian of all Branch assets
  including their security, usage and maintenance
• Adhere to Cash In Transit policies and
  procedures
• Cross check all postings going to the
  clearing house against the schedules and securing that they are under lock
  and key
• Manage the key holding and physical access
  control
• Positive audit and compliance report findings
• Drive adherence to the Sales High 5 standards
  by the sales staff and allocate individual sales/campaign targets as per
  set budget
• Develop the Branch’s sales plan and execute
  the plan according to agreed activities/action plans
• Translate sales plan and targets into
  meaningful sales scorecard at branch/individual level
• Supervise the sales team’s daily performance
  against target and manage the Branch’s sales tracking system/sales board
• Implement marketing campaigns and product
  launch strategies
• Manage sales team customer visits to drive
  customer retention and sales productivity; and follow through with issues
  raised in the call reports
• Understand and keep up to date with the
  changes and developments in the local market/area
• Optimize sales across all the bank’s product
  offerings

• Accountable for all KYC compliance within the
  branch
• Accountable for credit and operational risk
  in account opening and loan processing for the branch (i.e. funded
  accounts, account segmentation and styling)
• Monitor and manage the loan portfolio for the
  branch and maintain agreed NPL levels
• Responsible for the following reports:
  account opening and closure report, SVS, dormant accounts, account
  reactivation, amendments, account transfers and account grading
• Respond to and follow through all sales
  audit/risk issues raised by auditors within agreed time lines and laid
  down procedures
• Accountable for the archiving of sales records
  for the branch

• Agree performance contracts for direct
  reports and provide monthly performance feedback in order to maintain
  performance at required levels
• Arrange for training for direct reports in
  line with personal development and talent development plans (i.e.
  On-the-job, classroom based, attachments, job rotations)
• Manage succession planning and identify key
  talent
• Manage the handover process in accordance
  with laid down procedure
• Manage the on-boarding and probation process
  for new and existing employees
• Plan for utilization of leave for direct
  reports while maintaining quality customer service
• Participate in the recruitment of the sales
  team
• Coach the members of the sales team to
  deliver in accordance with the sales and service standards
• Serve as a member of the Branch disciplinary
  management committee
• Performance contracts signed off within set
  times

• The Stanbic Bank Branch Control Manager
  should hold a Bachelors degree in Business Studies or a related field from
  a recognized university
• At least three years’ experience in Branch
  banking operations
• Branch control and risk management experience
  preferable
• Previous experience managing people
• Broad knowledge of the regulatory environment
  governing financial services in Uganda
• Strong knowledge of the Banks’ policies,
  procedures and practices
• Broad knowledge and understanding of the
  branch network and interface between frontline service, responsive sales
  and support functions
• Working knowledge of transaction processes
  relevant to products and services offered to customers
• Working knowledge of the Bank’s operating
  systems and controls
• Good analytical skills
• Good decision making skills
• Excellent interpersonal skills
• Good problem solving skills
• Good people management skills
• Good conflict resolution skills

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