2 Fresher Special Assets Management Collection Executive Job Positions – DFCU Bank

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Job Title:    Special Assets Management
Collection Executive (2 Fresher Job Positions)

Organization:  DFCU Bank

Duty Station:  Kampala,
Uganda

Reports to: Senior
Officer- Special Assets Management

 

About US:

DFCU Bank is a fast
growing commercial bank offering a variety of innovative products and services.
DFCU Limited was started by the Commonwealth Development Corporation (CDC) of
the United Kingdom and the Government of Uganda through the Uganda Development
Corporation (UDC) under the name of Development Finance Company of Uganda
Limited. Later restructuring brought in DEG (of Germany) and International
Finance Corporation (IFC) as equal partners with CDC and UDC, each having a 25%
stake in the company. Its objective was to support long-term development
projects whose financing needs and risk did not appeal to the then existing
financial commercial lending institutions.

 

Job Summary:  The Special Assets Management Collection
Executive will maintain, monitor, and collect Personal and Business Banking
loan portfolios of accounts aged between 0 to 89 days past due. The role holder
will also be responsible for maximising cash collections and regular follow up
on all loan repayments within a call centre environment to ensure optimal
performance of facilities and customer retention thereby minimising accounts
flow to non performing status and loss to the Bank.

 

Key Duties and Responsibilities:  

·       
Accountable
for reducing/minimizing delinquent accounts within assigned portfolio.

·       
Follow
up with customers to ensure that payments are made as and when they fall due
and chases for payments that are overdue between 0 – 89 days.

·       
Make
collection calls and/or conduct field visits.

·       
Develop
repayment schedules and restructures with the help of the Team Leader based on
customer’s financial situation and advise customers on alternative repayment
options.

·       
Resolve
and provide customer service regarding loan related matters specifically
collection issues; communicate and follow up effectively with customer queries,
disputes etc.

·       
Process
customer instructions within set TAT guidelines.

·       
Issue
repayment reminders and /or demand notices.

·       
Updating
customer files.

·       
Collaborate
with the Team Leader and recommend accounts that require tougher action.

·       
Enlist
the support of the Team Leader to resolve more complicated loan matters and
identify root causes of non-payment.

·       
Timely
capturing of cash flows in the system for proper IFRS Reporting to minimize
provisions and compliance.

·       
Process
release of securities for accounts that have been paid off.

·       
Following
up on Insurance claims.

·       
Recommend
on the accounts to be outsourced to our external debt collectors before they
become NPA.

·       
Inputting
cash flows to support running of the IFRS9 model to come up with provisions for
accounts below 3 billion and those that are retail unsecured.

·       
Creating
awareness to other bank staff on portfolio management.

·       
A
regional collector is also charged with collecting on NPA and written offs for
CB, BB and DIB within different regions.

·       
Manage
net credit losses for allocated portfolio within budget; i.e. provisions &
suspended interest by achieving agreed flow rates.

 

Qualifications, Skills and Experience:

·       
The
applicant for the DFCU Bank Special Assets Management Collection Executive job
must hold a Bachelor’s Degree in Economics, Statistics, Commerce, Business
Administration or equivalent.

·       
Two years
of Basic Credit understanding.

·       
High
level of customer service.

·       
Very
good telephone techniques and skills.

·       
Excellent
verbal and written communication skills. Good grammar is an added advantage.

·       
Good
negotiation skills.

·       
Tactful
and calm demeanor.

·       
Assertive.

·       
Organized.

·       
Thorough
understanding of the Bank’s Credit Policy including SAM policies and
procedures.

·       
Proficiency
in the use of Word and Excel. PowerPoint is an added advantage.

·       
General
Understanding of bank products, policies, controls, and procedures, among
others.

·       
General
understanding of business, financial and accounting fields.

·       
Excellent
verbal and written communication skills.

·       
Time
management.

·       
Exercising
high level of integrity.

 

How to Apply:

All suitably
qualified and interested candidates are encouraged to
send applications with detailed CV’s including present
position and copies of relevant professional/academic certificates (University
Transcript, O and A level) to the email address indicated below;
Vacanciesbank@dfcugroup.com

 

Deadline: 30th October 2020

 

Disclaimer: dfcu
Bank does not solicit/accept payment in cash/kind from prospective candidates
in exchange for shortlisting or job placement. Any candidate who engages in
this kind of transaction is aiding and abetting fraud and will be automatically
disqualified.

 

For more of the
latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

 



 

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