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Job Title:    Agent Banking Supervisor

Organisation: Opportunity
Bank

Duty Station: Kampala,
Uganda

Reports to: Digital
Financial Services Manager

 

About US:

Opportunity Bank (U)
Ltd is a leading provider of microfinance services in Uganda with huge
expansion plans. The Bank is a member of the MyBucks SA group, a leading
FINTECH provider and Opportunity International, a global microfinance
institution serving over 3 Million in different countries.

 

Job Summary:  The Agent Banking Supervisor will contribute
to the development and implementation of the product/ service; ensure that the
service is properly executed to achieve Bank objectives. The incumbent will support
the implementation of the DFS work plan in line with Bank Strategy, Agent
Banking policy, procedures and internal customer expectations. The jobholder
will also track expenditure and ensure it is in line with work plan and budget
requirements. Ensure modification of any changes to reflect the actual ground
expenditure.

 

Key Duties and Responsibilities:  

Agent Banking
Management:

·       
Review
and update the existing Agent network strategy and network development KPIs to
ensure that the development and expansion of the network meets the needs of the
business

·       
Manage
the development of the network against these KPIs and create regular reports
communicating progress made against these targets

·       
Manage
the selection and recruitment of new Agents to the network ensuring quality
recruitment

·       
Manage
the delivery of all training given to Agents and ensure that the content and
structure of Agent training courses are kept up to date

·       
Review
and update the Agent performance KPIs and manage the Agent evaluation process
to ensure that all Agents are delivering high levels of customer service

·       
Ensure
that all Agents comply with all applicable operational guidelines and identify,
report and address any fraud that occurs within the network

·       
Put in
place structures and procedures to receive and respond to customer and staff
feedback in regards to the performance of Agents and improvements to service/
product.

·       
Ensure
that all new initiatives aimed at the service, recruitment and retention of
customers are implemented across the Agent network including new
functionalities available through the Agent Banking service as well as
marketing initiatives.

·       
Ensure
that Agents have sufficient liquidity to meet customer needs through the
management of the liquidity forecasting and delivery processes. Ensure that
liquidity is delivered to Agents in a timely and cost effective manner

·       
Manage
the activities of all third parties recruited by OBUL to assist with the
development and operation of the network

·       
Manage
the relationship between OBUL and the Agents and ensure that Agents are
motivated and contented in their work and ensure effective communication
between OBUL and Agents

People Management:

·       
Provide
training and support to staff and Agents in line with the Agent banking
strategy, Agent procedures manual.

Risk Management and
Compliance:

·       
Identify
risk factors and establish frameworks to mitigate risk under Agent Banking in
line with risk management dashboards and Bank policies.

·       
Ensure
compliance with product policy and procedures as well as compliance with the
regulator which is Key to the product maturity.

 

Qualifications, Skills and Experience:

·       
The
applicant must hold a Bachelor’s degree from a reputable institution

·       
Extensive
experience of developing and supervising a network of Agents or merchants and
be able to demonstrate previous success in such a role.

·       
Experience
in report writing

·       
Demonstrated
ability to also work as a part of a team

·       
Good
communication skills (oral and written)

·       
Analytical
and numerical skills involve reading and interpreting financial reports,
analyzing trends, financial/business management skills to a high level in order
to drive strategy

·       
Advanced
process management skills

·       
Good
knowledge of IT and Microsoft packages

·       
Great
people management skills with a focus on Customer centricity

·       
Problem
solving and critical analytical thinking

·       
Planning
ahead and quick resolution

·       
Creativity
and innovative solutions with a benchmarking approach

·       
Knowledge
on sign language is an added advantage.

 

Opportunity Bank is
an equal opportunity employer. All qualified candidates are encouraged to
apply, regardless of disability, gender, marital status, religion and
ethnicity.

 

How to Apply:

All suitably
qualified and interested candidates should send their signed application
letters together with their curriculum vitae to hr@opportunitybank.co.ug

 

NB: Kindly note only applicants who meet the
minimum requirements will be contacted. All positions will be filled in
accordance with our Employment Equity plan. We also encourage people with
disabilities to apply

 

Deadline: Tuesday 27th October 2020

 

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