The Ugandan Jobline

 

Job Title:    IT Manager

Organization:  Metropol Uganda Limited

Duty Station:  Kampala,
Uganda

Reports to: General
Manager

 

About US:

Metropol Uganda
Limited is a Credit Reference Bureau (CRB) licensed by Bank of Uganda in 2015
to offer CRB services to the Ugandan market and has been in operation since
then. Metropol provides CRB services to Bank of Uganda regulated financial
institutions including Commercial Banks, Credit Institutions and Microfinance
Deposit Taking Institutions (MDIs) following the enactment of a legal framework
(Amendment to the Banking Act) that mandates banks to share credit performance
data on their customers.

 

Job Summary:  The IT Manager will be responsible for the
overall provision of IT services in MUL, procuring and maintaining the
necessary IT Support Infrastructure for smooth operations of the company. The
IT Manager is also responsible for conceptualizing and developing new product
solutions that will drive MUL’s business growth as well as ensuring a secure IT
and Data driven environment.

 

Key Duties and Responsibilities:  

Routine Work

·       
Support
LANs, WANs, network segments, Internet, and intranet systems.

·       
Support
all applications leased by clients and internal users

·       
Maintain
and support system efficiency operations.

·       
Ensure
design of a system that allows all components to work properly together.

·       
Maintain
network and system security.

·       
Monitor
networks to ensure security and availability to specific users.

·       
Evaluate,
modify and report periodic systems performance to support capacity planning.

·       
Identify
user needs and recommend/implement necessary interventions.

·       
Design
and deploy networks (network address assignment, routing protocols and routing
table configuration).

·       
Assign
configuration of authentication and authorization of directory services.

·       
Maintain
network facilities in individual machines, such as drivers and settings of
personal computers as well as printers.

·       
Maintain
network servers such as file servers, VPN gateways, and intrusion detection
systems.

·       
Administer
servers, desktop computers, printers, routers, switches, firewalls, phones,
software deployment, security updates and patches.

·       
Install
new / rebuild existing servers and configure hardware, peripherals, services,
settings, directories, storage, etc. in accordance with standards and project
or operational requirements.

·       
Develop
and maintain installation and configuration procedures.

·       
Perform
daily system monitoring, verifying the integrity and availability of all
hardware, server resources, systems and key processes, reviewing system and
application logs, and verifying completion of scheduled jobs.

·       
Perform
regular security monitoring to identify any possible intrusions.

·       
Perform
daily backup operations, ensuring all required file systems and system data are
successfully backed up to the appropriate media, and media is recycled and sent
off site as necessary and as per policies and procedures.

·       
Perform
regular file archival and purging as deemed necessary.

·       
Create,
change, and delete user accounts per request.

·       
Provide
IT support per request from various users as per laid down procedures.

·       
Investigate
and troubleshoot IT issues.

·       
Repair
and recover from hardware or software failures.

·       
Maintain
operational, configuration, or other procedures.

·       
Conduct
ongoing performance tuning, hardware upgrades, and resource optimization as
required.

·       
Configure
CPU, memory, and disk partitions as required.

·       
Maintain
data center environment and monitoring equipment

·       
Manage
end user IT requirements

·       
Work
with other business units and external clients to resolve issues and come up
with new solutions that drive business performance.

·       
Manage
external clients’ requirements and expectations on Metropol systems including
systems integration and other related matters.

Data Administration
duties

·       
Executing
the company strategy for new data set acquisition

·       
Data
template management including validation rules

·       
Ensuring
that data quality standards are maintained

·       
Ensuring
that data is fresh and accurate

·       
Support
in devising and establishing the company’s data quality procedures, standards
and specifications

·       
Providing
management reports on PI data quality

·       
Providing
insights, trends and recommendations to the business, development and analyst
team regarding the data held by the company

·       
Collaborating
with IT teams and management to devise a data strategy that addresses industry
requirements

·       
Researching
new opportunities for data acquisition

·       
Identifying
and evaluating current data management technologies

·       
Training
clients and internal users on Metropol Data Management

·       
Summarizing
error logs, error analyses and success rates per PI segment

·       
Monitoring
data submission by Participating Institutions

·       
Facilitating
newly recruited Participating Institutions (PIs) to submit data to Metropol as
per the internal policies.

·       
Assisting
existing PIs to maintain an acceptable Q-score of the data they submit to
Metropol.

·       
Running
validation tests against client’s data and ensuring that any exceptions are
handled.

·       
Ensuring
that the client’s data is updated as per the Data Quality Management policies.

·       
Extracting
analytics from data submissions.

·       
Communicating
data quality reports to the PI’s.

·       
Communicating
data quality reports to Bank of Uganda

·       
Liaising
with PIs to ensure that their data is updated at least on a monthly basis

·       
Research
on disputes between lenders and subjects of credit profiles

 

Qualifications, Skills and Experience:

Essential:

·       
The
applicant should hold a Bachelor’s degree in Computer Science, BIT, Software
Engineering or a related field.

·       
A
Postgraduate qualification in any of the above fields is an added advantage.

·       
At least
five years of relevant work experience in a busy IT driven working environment.

·       
Strong
knowledge in Microsoft PowerPoint, Word, Excel, Visio.

·       
Working
knowledge of Unix/Linux, and Windows operating system

·       
Working
knowledge in databases and database design not limited to Oracle, MySQL and
Postgres.

·       
Microsoft
Certifications MCSA and MCSE

·       
Linux
Systems Administration certification and other qualifications like CCNA, CCNP

·       
Proven
and thorough knowledge of LAN and WAN technologies, such as VSAT, WLANs, VPN,
etc.

·       
General
skills and certifications for Data Centre environment and physical security
management

 

Desirable

·       
Good
Communication and presentation skills

·       
Investigation
& diagnostic skills

·       
Ability
to learn and master employer-specific software

·       
Complex
problem solving skills

·       
Have a
sound understanding of business requirements and be able to offer the desired
support.

·       
Good
Planning and organizing skills

·       
Technological
awareness

·       
Working
closely and harmoniously with Regulators and All Data providers

·       
Ability
to work and participate in a team with open and collaborative style of
communications

·       
Good
leader and Team player

·       
Excellent
time management, organizational skills and strong problem solving skills

·       
Ability
to acquire knowledge to make process improvement recommendations

·       
A
flexible approach to work, demonstrated by a willingness to undertake further
duties as assigned

·       
Ability
to perform assigned tasks with minimal direct supervision.

·       
Ability
to respond promptly and professionally to bug reports.

·       
Ability
to interview stakeholders to understand business rules and requirements, map
business process and flows, and translate findings into effective business
requirements.

·       
Ability
to collaborate with technical teams, demonstrating an awareness of the software
development life cycle.

·       
Ability
to assist internal CRM team in understanding the workings and flow of MUL
applications.

 

How to Apply:

All candidates
should send their applications to: info@metropol.co.ug

 

Deadline: 30th October 2020

 

For more of the
latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

Related Jobs