Channels Officer – Agency Banking Jobs – UGAFODE Microfinance Limited

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Job Title:    Channels Officer – Agency
Banking

Organisation: UGAFODE
Microfinance Limited

Duty Station: Kampala, Uganda

Reports to:
Channels Manager

Ref: HR/STAFF/VAC
– 01/21/10/20

 

About US:

UGAFODE Microfinance Limited (MDI) is a registered financial institution
in Uganda and is adherent to the Central Bank’s regulations and guidelines and
was founded in 1994 to provide quality microfinance services.

 

Job Summary:  The Channels Officer – Agency Banking will be
responsible for performing a wide range of customer- centred activities and
services for Agent Banking and other channels that have an impact on sterling
experience so as to attract, retain and manage customer relationships in an
efficient and effective manner in compliance with applicable regulatory
guidelines and UGAFODE processes, controls and quality standards.

 

Key Duties and Responsibilities:  

·       
Drive
sales strategies and initiatives for the Agent Banking solution; develop the
Branch’s sales plan and execute the plan according to agreed activities, action
plans and budgets.

·       
Monitor
transactions and performance in branches, to achieve the required Business
growth in customers and transaction volumes.

·       
Develop
and follow through implementation of training programs for the assigned agents
in a branch.

·       
Conduct
regular visits to agents to confirm compliance with policies and procedures.

·       
Carry
out first level maintenance of agent banking equipment, e.g. POS and logbooks
and Mobile phone trouble shooting.

·       
Attend
to Agent, internal and external customer queries and complaints in line with
the customer service standards of UGAFODE.

·       
Monitor
day-to-day activities of the branch agents such as float availability,
challenges, system downtime and escalate for resolution to relevant stake
holders.

·       
Support
the business units in the identification of potential agents, coordinate joint
marketing activities and cross-sell Alternative Banking Channels products.

·       
Carry
out daily reconciliation of agent transactions as per set guidelines to
mitigate envisaged risks.

·       
Ensure
that agent banking policies and procedures are adhered to and also train staff
to ensure product knowledge.

 

Qualifications, Skills and Experience:

·       
The
ideal applicant for the UGAFODE Microfinance Limited Channels Officer – Agency
Banking job opportunity must hold a Bachelor’s degree preferably in a
business-related field. E.g. B.com, BBA, B Economics or equivalent.

·       
At least
two (2) years’ work experience in the banking environment specifically
supporting Agent Banking.

·       
Familiarity
with the Anti-Money Laundering act and other regulatory frameworks.

·       
Have
business drive.

·       
Good
Marketing and Interpersonal relations skills.

·       
Analytical
and having attention to detail.

·       
Excellent
report writing skills.

·       
Knowledge
of the full MS Office suite.

 

How to Apply:

If you believe you
meet the requirements as stated, submit an application letter together with an
up- to-date CV to our email: recruitment@ugafode.co.ug. Please indicate the job
title and vacancy reference number for the job you are applying for in the
Email Subject Line. Your applications should be addressed to the Head of Human
Resources

 

Deadline: 31st October 2020

 

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