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Revenue Assurance Operations Manager Job Placement – MTN-Uganda
Job Title: Revenue Assurance Operations Manager
Organization: MTN-Uganda
Duty Station: Kampala,
Uganda
Uganda
Reports to: Senior
Manager-Revenue Assurance & Subscriber Fraud
Manager-Revenue Assurance & Subscriber Fraud
About US:
MTN-Uganda is the leading telecommunications Company in Uganda,
providing payphone, fixed lines, fax/data, internet and mobile services.
providing payphone, fixed lines, fax/data, internet and mobile services.
Job Summary: The Revenue
Assurance Operations Manager will lead MTN’s execution of the Revenue Assurance
and Fraud Management strategy; Cultivate a culture of financial risk awareness
and manage the incident management process relating to revenue and
cost-impacting issues in alignment with the Revenue Assurance and Fraud
Management (RAFM) policies, processes and procedures.
Assurance Operations Manager will lead MTN’s execution of the Revenue Assurance
and Fraud Management strategy; Cultivate a culture of financial risk awareness
and manage the incident management process relating to revenue and
cost-impacting issues in alignment with the Revenue Assurance and Fraud
Management (RAFM) policies, processes and procedures.
Key Duties and Responsibilities:
·
Formulate
and implement plans for the execution of the Revenue Assurance and Fraud
Management operational framework and support the MTN Group Risk and Control
Framework implementation.
Formulate
and implement plans for the execution of the Revenue Assurance and Fraud
Management operational framework and support the MTN Group Risk and Control
Framework implementation.
·
Provide
inputs into the budgeting process for the RAFM function, manage RAFM
Operations budget, and determine initiatives to optimize resources in line with
the agreed budgets
Provide
inputs into the budgeting process for the RAFM function, manage RAFM
Operations budget, and determine initiatives to optimize resources in line with
the agreed budgets
·
Establish
a robust and comprehensive Revenue Assurance control and processes environment
and ensure the continuous improvement through implementing Revenue
Assurance Best Practices in line with the local RAFM Controls & Processes
and MTN Group RAFM Best Practice.
Establish
a robust and comprehensive Revenue Assurance control and processes environment
and ensure the continuous improvement through implementing Revenue
Assurance Best Practices in line with the local RAFM Controls & Processes
and MTN Group RAFM Best Practice.
·
Oversee
the process for implementation of the different MTN projects by ensuring that
solution design and requirements are clearly defined and agreed upon and
implementations of the controls is managed in the stipulated timelines and
meets quality standards.
Oversee
the process for implementation of the different MTN projects by ensuring that
solution design and requirements are clearly defined and agreed upon and
implementations of the controls is managed in the stipulated timelines and
meets quality standards.
·
The incumbent
will research industry trends in relation to operational control frameworks,
identify new areas of risk, make and foster implementation of improved
methods of control performance.
The incumbent
will research industry trends in relation to operational control frameworks,
identify new areas of risk, make and foster implementation of improved
methods of control performance.
·
Provide
input into a blue-print for Revenue Assurance operations infrastructure,
including location and ownership of service performance as well as technology,
people and process requirements.
Provide
input into a blue-print for Revenue Assurance operations infrastructure,
including location and ownership of service performance as well as technology,
people and process requirements.
·
Oversee
the control performance of the Shared Service Centre, by ensuring timely
receipt, validation of accuracy and completeness of data from all source
systems, control execution as per the agreed schedule and identify exceptions,
issues and incidents.
Oversee
the control performance of the Shared Service Centre, by ensuring timely
receipt, validation of accuracy and completeness of data from all source
systems, control execution as per the agreed schedule and identify exceptions,
issues and incidents.
·
Oversee
the incident management process for MTN Uganda, including keeping track
of the incident resolution workflow, escalation and communication of the impact
of the issues to the concerned parties and ensure such incidents are closed
with final quantification and benefits identification.
Oversee
the incident management process for MTN Uganda, including keeping track
of the incident resolution workflow, escalation and communication of the impact
of the issues to the concerned parties and ensure such incidents are closed
with final quantification and benefits identification.
·
Stay abreast
with Revenue Assurance and Fraud Management technology capabilities, trends and
future solutions and participate in the specification, evaluation, design and
implementation of technologies.
Stay abreast
with Revenue Assurance and Fraud Management technology capabilities, trends and
future solutions and participate in the specification, evaluation, design and
implementation of technologies.
·
Make
recommendations on the tactical and operational improvements required to
reduce and mitigate risks identified, monitor and report on improved results
and residual risk levels.
Make
recommendations on the tactical and operational improvements required to
reduce and mitigate risks identified, monitor and report on improved results
and residual risk levels.
·
Building
operational relationships with key stakeholders and customers and educate them
on the role of Revenue Assurance to ensure continuous improvement in
Revenue Assurance operational performance.
Building
operational relationships with key stakeholders and customers and educate them
on the role of Revenue Assurance to ensure continuous improvement in
Revenue Assurance operational performance.
·
Develop
RAFM policies, processes and procedures and ensure monitor adherence to them
across the organization.
Develop
RAFM policies, processes and procedures and ensure monitor adherence to them
across the organization.
·
Actively
participate in audit planning and support auditors during the
performance of the audit and monitor for timely and effective issue resolution
and closure.
Actively
participate in audit planning and support auditors during the
performance of the audit and monitor for timely and effective issue resolution
and closure.
·
Prepare
and submit periodic reports on both the quantitative and qualitative Revenue
Assurance metrics.
Prepare
and submit periodic reports on both the quantitative and qualitative Revenue
Assurance metrics.
Qualifications, Skills and
Experience:
Experience:
·
The applicants for the MTN Uganda Revenue
Assurance Operations Manager career opportunity must hold a University Undergraduate Degree (B.Comm
/B.Acc /Computer Science/Software Engineering/ Actuarial Science)
The applicants for the MTN Uganda Revenue
Assurance Operations Manager career opportunity must hold a University Undergraduate Degree (B.Comm
/B.Acc /Computer Science/Software Engineering/ Actuarial Science)
·
Possession
of a Post Graduate Qualification (MBA/ACCA/CPA) will be added advantage
Possession
of a Post Graduate Qualification (MBA/ACCA/CPA) will be added advantage
·
At least five years’ experience in the Revenue Assurance operations role for
a complex, technology-oriented industry; 3 of which are in internal control and
governance systems environments with experience in supervising/managing others.
At least five years’ experience in the Revenue Assurance operations role for
a complex, technology-oriented industry; 3 of which are in internal control and
governance systems environments with experience in supervising/managing others.
·
Significant
experience in managing activities in a cross functional business environment
or Shared Service operational environment is an added advantage.
Significant
experience in managing activities in a cross functional business environment
or Shared Service operational environment is an added advantage.
·
Good
knowledge and appreciation of telecommunications technology
Good
knowledge and appreciation of telecommunications technology
·
Training in Industry training for Revenue Assurance practices
Training in Industry training for Revenue Assurance practices
·
Training
in Telephony Network and IT Systems
Training
in Telephony Network and IT Systems
·
Industry
training for Fraud Management practices
Industry
training for Fraud Management practices
·
Audit
Qualification (CISA / CISM / CRSIC)
Audit
Qualification (CISA / CISM / CRSIC)
·
Project
Management Accreditation (PMI / PMBOK)
Project
Management Accreditation (PMI / PMBOK)
·
Strong
intellect, analytical and synthetic skills,
Strong
intellect, analytical and synthetic skills,
·
Strong
verbal and written communications skills
Strong
verbal and written communications skills
·
Good
presentation skills
Good
presentation skills
·
Good
problem solving skills
Good
problem solving skills
·
Excellent
interpersonal skills
Excellent
interpersonal skills
·
Well-developed
people management and leadership skills
Well-developed
people management and leadership skills
·
Highly
self-motivated.
Highly
self-motivated.
·
Strong
leadership and influencing skills
Strong
leadership and influencing skills
·
Excellent
interpersonal skills and cross cultural skills
Excellent
interpersonal skills and cross cultural skills
·
Flexibility
– the ability to adapt and change in the light of changing circumstances / new
information
Flexibility
– the ability to adapt and change in the light of changing circumstances / new
information
·
Coaching
skills – to develop the team and staff
Coaching
skills – to develop the team and staff
NB: Please note that
presentation of false academic documents and certification will lead to
criminal prosecution.
presentation of false academic documents and certification will lead to
criminal prosecution.
How to Apply:
All suitably qualified and interested candidates should send their
applications with detailed CVs, certified copies of certificates (originals are
to be presented at the interview) and names and addresses of three referees to
Recruitment Officer, MTN- Uganda, P.O. Box 24624, Kampala, (MTN Towers).
applications with detailed CVs, certified copies of certificates (originals are
to be presented at the interview) and names and addresses of three referees to
Recruitment Officer, MTN- Uganda, P.O. Box 24624, Kampala, (MTN Towers).
Deadline: 9th September,
2016
2016
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