Manager Agency Administration and Control Job Placement – Stanbic Bank

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Job Title:           Manager Agency Administration and Control
Organisation: Stanbic Bank
Duty Station: Kampala,
Uganda
Job ID: 19494
About US:
Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings
Limited which is in turn owned by Standard Bank Group Limited (“the Group”),
Africa’s leading banking and financial services group. The Standard Bank Group
is the leading banking group focused on emerging markets. It is the largest
African banking group ranked by assets and earnings. Stanbic Bank Uganda
Limited is the largest bank in Uganda by assets and market capitalization. It
offers a full range of banking services through two business units; Personal
and Business Banking (PBB), and Corporate and Investment Banking (CIB).
Job Summary: The Manager
Agency Administration and Control will be responsible for records management
and operational efficiency in agent management. The jobholder will be tasked
with Agent Network Administration -Documentation: receive, review, process,
store and retrieve agent documentation. Store management: stationery and
inventory management. The incumbent will also manage routine compliance, bank
assets and devices.
Key Duties and
Responsibilities: 
Risk and Compliance:
·        
The jobholder will develop, implement and
maintain Business Continuity plans for the channel and agent services as
necessary
·        
Implement, support and audit relevant quality
assurance systems across the channel.
·        
Ensure that all systems, processes and
documentation will meet the agreed standards
·        
Introduce a culture of Risk Management supported
by policies and guidance.
·        
Develop and maintain a Risk Register and ensure
it is reviewed regularly by the risk department.
·        
Ensure that relevant staff and agents understand
the policies and are given adequate support when needed.
·        
Make recommendations and implement an
organisational wide quality assurance framework based on set objectives; and
process are in place and working to meet any standards set for achievement.
·        
Ensure that all systems (IT and paper) for
holding and processing client data are compliant with prevailing legislation.
·        
Ensure all work is carried out in accordance
with any quality assurance system or service         quality standards.
·        
Regularly monitor and evaluate performance
against standards or agreed targets. Use audits, feedback loops and corrective
action to ensure continuous improvement. Prioritise and escalate issues
resulting in non-compliance
Administration:
·        
Take a lead role in planning, development,
design, organisation and monitoring of   
support systems/procedures/policies.
·        
Take a lead role in the development and
maintenance of record/information systems
·        
Provide detailed analysis and evaluation of
data/ and produce detailed   
reports/information as required.
·        
Lead and ensure the maintenance of accurate
agent records and static data.
·        
Lead and develop a wholesome communications
programme which ensures highly effective   
communication within the bank; between the bank and the agency network
·        
Maintain and safeguard agency records
·        
Develops budget recommendations for operating
expenditures and/or capital outlay,   
personal services, equipment and materials.
Inventory Management:
·        
Create and maintain effective internal controls
for equipment inventory.
·        
Maintain stock records of all assets of the bank
in agents’ possession
·        
Devise ways to optimize inventory control procedures
ensure availability of stock i.e. devices, stationery, branding materials.
Ensure materials and tools of trade are adequate can cover direct demand from
agents and customers.
·        
Support the evaluation of suppliers to achieve cost-effective
deals and maintain trust relationships.
·        
Deliver suitable branding for Agencies and
monitor that it is displayed appropriately
·        
Inventory management of all bank assets,
stationary and related branding items.
·        
Support the marketing aimed at driving customer awareness
of the product.
People Management:
·        
Recruiting the Agent Acquisition and Training
team
·        
Set clear goals and manage the Agent Acquisition
and Training team to achieve goals
·        
Build talent, motivate and influence the team to
develop a high-performing team
·        
Mentor, coach, and train individuals within the
team
·        
Promote an open atmosphere and encourage team
members to seek advice
·        
Develop and manage the team’s budget
Agency Compliance Management:
·        
Regularly audit Agent operations against
regulations and agency contracts and       
Communicate to agent’s dealers on issues of noncompliance,
irregularities, and take action to address lapses
·        
Identify potential fraud and money laundering
and investigate and take action as       
required
Qualifications, Skills and
Experience:
·        
The ideal candidate for the Stanbic Bank Manager
Agency Administration and Control career opportunity must hold a Bachelor of
Business Administration or related qualification
·        
Generating Ideas: The greater the
number of alternative ideas or solutions generated, the greater the probability
of finding a good solution. This competency is about how fluent an individual
is at generating ideas, the    number of
ideas they generate and how confident they are in their ability to    generate unusual ideas or favour radical
solutions. This is further enhanced    by
the extent to which an individual enjoys the creative process.
·        
Adopting Practical Approaches: Adopting
practical   solutions with an emphasis on
learning by doing. This competency requires  
individuals to utilise common sense when required. Ultimately, this   competency is important in order to ensure
that organisations implement   feasible
solutions.
·        
Developing Strategies: This competency
includes facets of behaviour such as being   
visionary and establishing effective plans that take into
consideration long-term aspects. This
competency also includes the need for individuals to focus on identifying trends.
·        
Making Decisions: This competency
emphasises the “leading” or “giving   
direction” part of leadership. The effective display of the “Leading
People” competency is highly dependent
on the effective display of a number of other competencies. Leading people is
about taking control of as well as   
coordinating people and resources. While there are many different views
on what leadership is, in this case,
the concern is not focused on what   
leadership is, but is rather focused on the generic behaviour associated
with leading people.
·        
Upholding Standards:  “Upholding  
Standards” within the organisation is important for ensuring that
high   quality products and services are
provided as well as for ensuring that trust  
is created and maintained. Individuals need to focus on developing
proper and discreet behaviour and to honour their commitments in order to be
effective   at demonstrating this
competency.
·        
Interpreting Data: This competency
is about interpreting data accurately with 
an emphasis on the processing and interpretation of numbers. This
competency also includes the utilisation of technology.
·        
Directing People: This competency
emphasises the “leading” or “giving   
direction” part of leadership. The effective display of the “Leading
People” competency is highly dependent
on the effective display of a number of other competencies. Leading people is about taking control of as well as
coordinating    people and resources.
While there are many different views on what leadership is, in this case, the concern is not focused on what
leadership is, but is rather focused
on the generic behaviour associated with leading    people.
·        
Seizing Opportunities: This
competency is characterised by the extent to which an    individual displays competitive, entrepreneurial
and sales-orientated behaviour.
How to Apply:
All candidates who wish to join the one of Africa’s biggest Banking
Groups, Standard Bank in the aforementioned capacity are encouraged to Apply
Online by visiting Link below.
Deadline: 25th October,
2016
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