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Job Title:    Team Lead- E Channels of
Operations

Organization:  DFCU
Bank

Duty Station:  Kampala,
Uganda

Reports to: Manager-
Channels Operations

 

About US:

DFCU Bank is a fast
growing commercial bank offering a variety of innovative products and services.
DFCU Limited was started by the Commonwealth Development Corporation (CDC) of
the United Kingdom and the Government of Uganda through the Uganda Development
Corporation (UDC) under the name of Development Finance Company of Uganda
Limited. Later restructuring brought in DEG (of Germany) and International
Finance Corporation (IFC) as equal partners with CDC and UDC, each having a 25%
stake in the company. Its objective was to support long-term development
projects whose financing needs and risk did not appeal to the then existing
financial commercial lending institutions.

 

Job Summary:  The Team Lead- E Channels of Operations (will
direct and manage activities of Electronic Channel Operations to support
delivery of quality E-Channel products and services.

 

Key Duties and
Responsibilities:

·        
Develop,
implement, and enforce Electronic Banking Operations policies, processes and
procedures.

·        
Direct
the E-Channel Operations services to ensure timely service delivery. These
include superagency float management, Agency Banking, ATM Ops management,
Corporate Quick onboarding, timely passing, and settlements, (Money Transfers,
VISA, Interswitch, MTN Escrow) and ATM Card/PIN and Cheque book support as well
as general support for all the services.

·        
Timely
identification of point of service failures and implementation of corrective
measures.

·        
Regular
proactive review of reconciliation reports for settlement and Money Transfer
accounts to Investigate and clear any reconciliation items in a timely manner.

·        
Champion
the management of the offsite ATMs through cash and logistic replenishments to
ensure ATM availability.

·        
Oversight
over the cash management function i.e. enforcing daily balancing of cash,
surprise checks (cash Centre and offsite ATM cash), proper key management and
insurance limits management.

·        
Investigate
and clear queries in a timely manner, provide update and escalations of queries
internally and externally.

·        
Regular
review of queries from Business units in the service management tool to confirm
that they are resolved as per agreed Service Level Agreement.

·        
Identifying
process gaps and implementing process Improvements for all E-Channels products
whilst minimizing risk. Escalate any process gaps and incidents including near
misses to the Manager Channels Operations.

·        
Co-ordinate
service providers to ensure that they deliver as per their contracts and their
timelines and validation of invoices that relate to E-Channels.

·        
Develop
staff through training, mentoring and identification of their needs.

·        
Spearhead
the implementation of the initiatives to improve process improvements in the
unit.

·        
Identifying,
monitoring and reporting suspicious activity in line with the AML/CFT, KYC
programs and the bank policies / regulatory framework.

·        
Manage,
Train and develop direct reporting staff as well as fostering a team approach
by actively building strong working relationships within the unit as well as
identification of training needs.

·        
Prevent
fraud and operational losses.

 

Qualifications, Skills and Experience:

·        
The
ideal candidate for the DFCU Bank Team Lead- E Channels of Operations job
placement must hold a Bachelor’s Degree.

·        
Training
in Basic Banking.

·        
At least
three years banking experience.

·        
Good
understanding of customer needs and expectation on E- Channel products and
services.

·        
Must be
able to handle multiple priorities and multi-task well to ensure accurate and
timely completion of all tasks and projects.

·        
Ability
to deal with problems of high complexity which have a variety of possible
solutions.

·        
Experience
in online banking, ATM, and card base support is essential.

·        
Ability
to complete work assignments independently, set objectives to reach desired
results, and assist in creating new policies and procedures to ensure continued
department compliance is required.

·        
Ability
to supervise, train staff, including organizing, prioritizing, and scheduling
work assignments.

·        
The
ability to identify and engage with all the key stakeholders in the
organization.

·        
General
awareness of risk management practices.

·        
Attention
to detail.

·        
Excellent
problem-solving skills.

·        
Proactive
approach to work with a high level of maturity and self-drive.

·        
Decision
Making abilities.

·        
Strong
analytical abilities.

·        
Ability
to adopt Practical Approaches.

·        
Excellent
Interpersonal skills.

·        
High
level of integrity and ethical standards.

 

How to Apply:

All suitably qualified and interested candidates are encouraged to
send applications with detailed CV’s including present
position and copies of relevant professional/academic certificates (University
Transcript, O and A level) to the email address indicated below;
Vacanciesbank@dfcugroup.com

 

Deadline: 11^th
November 2020

 

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