3 Fresher Customer Service Jobs – Banking Assistant- Call Centre at Finance Trust Bank (FTB)

  Administration Jobs in Uganda, Business Administration Jobs in Uganda, Finance Jobs in Uganda, Sales and Marketing Jobs in Uganda, Social Sciences Jobs in Uganda, Uncategorized
Organization: Finance Trust
Bank (FTB)
Duty Station:  Kampala, Uganda
Reports to: Customer Service
Supervisor
About Us:
Finance Trust Bank is licensed as a Tier 1 Commercial Bank after taking
over the financial services business of Uganda Finance Trust Limited (MDI).
Finance Trust Bank is a fully-fledged commercial bank serving a clientele of
over 350,000 depositors and over 28,000’ borrowers, through a network of 36
branches countrywide. The bank offers a variety of Products and services including;
Savings, Current accounts, Loans, Money transfer services and Bills payments to
its target market which comprises of micro, small and medium entrepreneurs,
salary earners and youth.
Job Summary: The Banking
Assistant- Call Centre will answer incoming calls from customers to take
orders, answer inquiries and questions, handle complaints, troubleshoot
problems and provide information.
Key Duties and
Responsibilities:  
  • Answer
    calls professionally
  • Cordially
    respond to customer inquiries
  • Research
    required information using available resources
  • Handle
    and resolve customer complaints
  • Provide
    customers with product and service information
  • Capture
    customer information into the system.
  • Process
    orders, forms and applications
  • Identify
    and escalate priority issues
  • Route
    calls to appropriate resource.
  • Follow-up
    customer calls where necessary.
  • Complete
    call logs.
  • Prepare
    and submit call reports.     
Qualifications, Skills and
Experience:
  • The applicants for the Finance Trust Bank
    Banking Assistant- Call Centre jobs should hold  good diplomas from recognized institutions
  • Prior experience in call Centre work environment is a requirement.
  • Knowledge
    of customer service principles and practices
  • Working
    knowledge of call center telephony and technology
  • Proficient
    in relevant computer applications i.e. excellent Microsoft office
    skills
  • Fluency
    in both spoken and written English is a MUST
  • Fluency
    in more languages is an added advantage
  • Excellent
    communication and interpersonal skills
  • Professional
    and Smart in appearance
  • Ability
    to work under pressure
  • Good
    time management and consciousness
  • Excellent organizational skills
  • Good
    listening skills
  • Problem
    analysis and problem solving skills
How to Apply:
All qualified candidates should submit their applications which should
include; photocopies of academic testimonials, a CV with at least three
reference contacts, including the most recent employer, and telephone number
to; Head, Human Resource, Finance Trust Bank, Plot 115 & 121, Katwe, P. O.
Box 6972, Kampala, Uganda.
Deadline: 15th
January, 2017
For more of the latest jobs, please visit https://www.theugandanjobline.com or
find us on our facebook page https://www.facebook.com/UgandanJobline

Related Jobs