Barclays Bank UK Fresh Graduate Jobs – Personal Banker

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Job Title: Personal Banker 
Organisation: Barclays Bank
UK
Duty Station:  Luwum Street, Kampala, Uganda
Reports to: Branch Manager

About Barclays UK:
Barclays is a British multinational banking and financial services
company headquartered in London. It is a universal bank with operations in
retail, wholesale and investment banking, as well as wealth management,
mortgage lending and credit cards. It has operations in over 50 countries and
territories and has around 48 million customers. As of 31 December 2011,
Barclays had total assets of US$2.42 trillion, the seventh-largest of any bank
worldwide.

Job Summary: The Personal
Banker will deliver exceptional sales performance by identifying and meeting
customer needs through selling & cross-selling of all Barclays Africa
Retail products & services.

Key Duties and
Responsibilities:                                                                             
1. Sales to Retail Banking Customers: 50%
  • Actively participate in specific product
    campaigns by ensuring that the products are explained to customers.
  • Agree, meet and exceed targets for
    specific sales campaigns.
  • Maintain own sales performance statistics
    for management information usage.
  • Own and manage personal product &
    channel sales targets to contribute towards the outlet sales objectives.
  • Refer to the appropriate area of delivery
    for specialist product help or advice (e.g. Schemes or Home Loans) when uncertain
    about the product delivery or application process. Respond directly to the
    customer.
  • Build effective relationships with branch
    staff to ensure that non-sales staff refer customers to the Personal
    Banker when they identify a particular product or service need.
  • In integrated branches, build effective
    relationships with Customer Advisors to ensure that they refer standard
    customers who become eligible for Prestige products and services.
  • Responsible for complete account opening
    documentation together with customers and submit to the Branch Manager for
    review before submitting to operations for processing.
  • Call customers when their accounts have
    been opened, generate welcome pack letters and send to customers.
  • When selling loans to Retail prestige
    customers, complete the financial analysis and statement review on
    customer accounts. Where customers do not meet the minimum criteria,
    advise the customer, verbally or in writing as the customer requires.
    Report such denials to the Branch Manager on a daily basis.
2. Operational Rigour and Compliance with KYC Requirements: 20%
  • Ensure accuracy of each new account
    application, loan document, Barclaycard application and bank account
    mandate change. Personal Bankers are held personally accountable for
    accuracy and quality of these and supporting documents that they complete
    and submit.
  • Achieve operational rigour excellence in
    all aspects of procedures and processes personally undertaken to ensure
    green audit.
  • Follow the Retail end to end account
    opening ensuring new accounts are authorized and KYC compliant. Escalate
    any items that exceed the agreed service level time lines or where there
    are unresolved KYC requirements, to the Branch Manager.
  • Comply with all general Barclays
    operational risk & rigour requirements e.g. KYC and anti-money
    laundering regulations.
  • Occasionally, assist the Branch Manager to
    open and close cashier tills at the beginning and end of each day.
  • Carry out snap checks as allocated by the
    Branch Manager.
3. Provision of Customer Service: 15%
  • Own customer queries and complaints around
    account opening, loans and card applications and resolve in a timely
    manner. Escalate any unresolved queries, or queries not resolved in a
    short period of time to the Prestige Branch Manager.
  • Build relationships with internal service
    providers (Operations and KYC Helpdesk) to ensure a quick turnaround time
    of escalated queries and complaints.
  • Guide customers to the appropriate
    delivery channel to meet their needs e.g. cashiers, drop boxes, ATM etc.
  • Advise customers as soon as cheque books,
    cards and other account items are ready for collection. Follow up with
    customers that have not collected the items within a reasonable time.
  • Advise customers as soon as new loans are
    approved and encourage draw-downs on the new loans.
  • When the branch is busy walk the queues-
    resolve quick inquires and direct customers to the correct counters.
  • Restocks merchandising materials
    (pamphlets, forms) in the Prestige Branch and advise the Branch Manager if
    supplies are running low.
3. Branch Support: 10%
  • Work closely with the Branch Manager/BOM,
    open and close Cashier tills at the beginning and end of each day.
  • Authorise cashier transactions above their
    teller limits when called upon.
  • Serve as the cash custodian for the
    Branch. This involves checking cashier cash levels throughout the day,
    restocking cashiers or repatriating excess funds, and reordering cash from
    the external provider based on daily limits as set out.
4. Community: 5%
  • Identify and participant in community
    initiatives to support as part of Barclays community initiatives (such as
    Make a Difference Day, Local community initiative, Financial Literacy)
  • Significantly contribute ideas to support
    the community initiatives agenda in the branch.

Qualifications, Skills and Experience:
  • The ideal candidate should hold a Good
    University degree or diploma or relevant experience in a front-line
    banking sales/marketing/service environment
  • Competitor product sales experience is an
    added advantage
  • The applicant should have comprehensive
    knowledge of the Bank’s products, services and policies including standard
    tariffs.
  • Possess a good understanding of overall
    Retail goals & objectives, including the branch’s objectives growth of
    sales, cost control and income contribution
  • Thorough knowledge and understanding of
    the sales process
  • A working knowledge of the procedure
    manuals
  • A thorough knowledge of the bank’s
    internal departments, systems & procedures as well as risk &
    rigour requirements
  • A good working knowledge and understanding
    of relevant legislation e.g. KYC, Anti-Money laundering, banking code,
    service standards, health & safety standards etc
  • Excellent planning & organization
    skills
  • Very strong communication skills, both
    verbal and written
  • Good questioning skills
  • Good PC skills
  • Good numeracy & analytical skills
  • Good selling/influencing skills
  • Presentation skills
  • Good networking skills
  • Listening skills

How to Apply:
If you feel challenged by any of the above positions, and believe you
can deliver on key deliverables as outlined above, upload your application
letter, current curriculum vitae and photocopies of academic certificate to our
recruitment website detail below:


Barclays is an equal opportunity employer that recruits, develops and
promotes people on merit, and rewards outstanding performance, regardless of
background and gender.

For queries contact us on 0417122453 or email: barclays.uganda@barclays.com

Deadline:  31st January 2017

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