20 No Experience Call Center Agent Jobs – True North Consult Limited

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Organisation: True North
Consult Limited
Duty Station: Kampala,
Uganda
Reports to: Call Center
Manager
About US:
TrueNorth is an HR Consultancy company which seeks to recruit for its
valuable client, a leading provider of sustainable productivity solutions. They
would like to recruit for a valuable client.
Key Duties and Responsibilities:  
  • Provide timely and accurate response to
    all customer complaints and ensure customer satisfaction.
  • Effective handling of customer complaints.
  • Generation and presentation of timely and
    accurate reports..
  • Acquire and make better use of customer
    feedback in terms of customer complaints and compliments.
  • Managing relationships with the company’s
    key clients
  • Sensitize customers about the company
    products and providing them with proper products information.
  • Explain the company’s product pricing
    strategy to the customers.
Key Result Areas:
  • Customer Care Service.
  • Creativity and innovation.
  • Generation of Reports.
  • Proper management of clients.
  • Adherence to information safety standards. 
Qualifications, Skills and
Experience: 
  • The applicants for the Call Center Agent jobs
    should hold degrees in Marketing or in a Business Related Course or be
    students in Second or Third Year
  • Computer literacy skills i.e. proficiency
    in Windows, Ms Office
  • Excellent communication skills.(Written,
    Verbal and Listening Skills)
  • Customer care skills
  • Ability to multi-task.
  • Good analytical Skills
  • Good presentation and interpersonal
    skills.
  • Able to diagnose, analyze and solve
    problems.
  • Discretion when dealing with confidential
    information.
  • Professional and ethical with absolute
    honesty.
  • Ability to manage a team.
How to Apply:
All suitably qualified and interested candidates are encouraged to send
updated CVs, cover  letters and copies of
education certificates as a single document to: 
recruitment@truenorthafrica.com
clearly indicating the  job being applied
for in the subject of your email.
Deadline: 27th
January 2017
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