The Ugandan Jobline

• Deliver exceptional sales performance by
  identifying and meeting VSLA customer needs through selling & cross
  selling of Bank’s products.
• Provide direct “hands on” sales support
  (quality lead generation and effective follow up) to generate and convert
  quality leads into sales.
• Participate in community mobilization,
  follow up and sales campaigns to meet specific targets.
• Maintain own sales performance statistics
  for management information usage, and as provided by the Bank.
• Submit completed application forms of
  different products in line with Bank policies and requirements and submit
  to Team Leader for review.
• Check correctness of each new account
  application, loan document, Barclaycard application and all other customer
  documents
• Comply with general Operational risk &
  Rigour requirements e.g. Health & Safety standards and security of
  premises, KYC and anti-money laundering regulations
• Ensure accuracy of each new account
  application, loan document, Barclaycard application and all other customer
  documents. Lead Generators (LGs) are held personally accountable for
  accuracy and quality of these and supporting documents that they complete
  and submit.
• Network with other Barclays partners in
  promotion of VSLA Products and others

• Provide excellent customer service in line
  with Barclays values
• Own customer queries and complaints around
  account opening, loans and card applications and resolve in a timely
  manner.  Escalate any unresolved
  queries, or queries not resolved in a short period of time to the Line
  Manager.
• Build relationships with internal service
  providers (Operations and the KYC Helpdesk) to ensure a quick turnaround
  time of escalated queries and complaints.
• Advise customers as soon as new loans are
  approved and encourage draw-downs on the new loans
• Support VSLA customers in opening group
  accounts

• Share knowledge and experience with other
  Lead Generator in the team.
• Agree annual performance objectives with
  the Team Leader, including specific sales targets.
• Pursue continued improvement in personal
  development by participating in development programmes and training
  preferred

• The ideal candidate for the Barclays Bank
  VSLA – Lead Generator job should hold a first degree or diploma or
  relevant experience in a front-line banking sales/marketing/service
  environment.
• The role requires pro-active sales
  generation and the role holder will be required to spend a lot of time in
  the field making sales pitches to potential customers
• Competitor product sales experience is
  desired
• Good verbal and written communication
  skills
• Good networking skills
• Good selling / influencing skills
• Good presentation skills
• Listening skills
• Previous experience of competitor products
  sales advantage
• Communication and Interaction required:
• Staff in own area  (manager, subordinates, colleagues)
• Staff outside own area
• Internal customers  (other than staff in own area)
• External Customers
• Knowledge & Skills: (Maximum of 6)
• Basic knowledge of the bank’s products and
  services advantage
• Basic understanding of how the Bank
  operates advantage
• Knowledge of local banking policies and
  laws
• The Lead Generator needs to match customer
  needs to product and service offerings provided by the Bank, recognize
  sales opportunities and carry-out-pro-active selling. They should have the
  ability to close a sale.
• Problem-solving around queries and
  complaints is largely prescribed.
• A good understanding of overall Retail
  goals & objectives, including the outlet’s objectives growth of sales,
  cost control and income contribution.
• A thorough understanding of the sales
  process
• A working knowledge of the procedure
  manuals
• A good working knowledge and understanding
  of relevant  of legislation e.g KYC
  , Anti-Money laundering, banking code, service standards, health &
  safety standards etc.
• A thorough knowledge of the bank’s internal
  departments, systems & procedures as well as risk & rigour
  requirements.
• Some knowledge of competitor products and
  services offered to high net-worth customers is desired

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