Barclays Bank UK Jobs – Relationship Manager Barclays at Work

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Organisation: Barclays
Bank UK
Duty Station:  Kampala, Uganda

About Barclays UK:
Barclays is a British
multinational banking and financial services company headquartered in London.
It is a universal bank with operations in retail, wholesale and investment
banking, as well as wealth management, mortgage lending and credit cards. It
has operations in over 50 countries and territories and has around 48 million
customers. As of 31 December 2011, Barclays had total assets of US$2.42
trillion, the seventh-largest of any bank worldwide.

Job Summary: The
Relationship Manager Barclays at Work will be responsible for;
Managing and sustaining a
portfolio of Corporate Companies that have been assigned up unto Work Plcae
Banking, build relationships founded on efficient and reliable support for
employees. This will be achieved through delivery of personal banking solutions
and managing consistency and quality of operational service. The job holder
will additionally be responsible for business development in their portfolio of
Companies by increasing market share, increasing product holding by employees
in the company hence maximise EP portfolio contribution. He /she will also
manage relationship in their chosen companies ensuring that we realise value
from portfolio of companies.

Key Duties and Responsibilities: 
1. Service and Sales -65%
  • Own
    the end to process of product origination to fulfilment in the portfolio
    of companies; Consistently reviewing process and procedures and working
    with stake holders to implement any required process changes
  • Perform
    appropriate promotional and public relations activities in the companies
    in their portfolio, managing marketing communication in the companies
  • Work
    and own the assigned sales team and drive delivery of targets through work
    place Banking value proposition
  • Work
    closely with the Scheme Loans Administration team to ensure timely
    invoicing and repayment of loans taken.
  • Pick
    and follow up any non-repayment cases in their portfolio
  • Communicate
    with LG team and the branches on the product offering and requirements for
    Companies in their portfolio
  • Manage
    product briefs to the assigned branches and LG teams
  • Identify
    and implement loyalty programmes for employees within their portfolio of
    Companies
  • Ensure
    excellent business relationships are in place with all internal
    stakeholders so as to add optimum value
  • With
    Retail Credit team conduct review of Customers borrowing facilities(an
    interim review if customer circumstances dictate)
  • Consult
    customer managers on financial and credit issues and general business
    practice
  • Determine
    the key messages e.g agreed service standards, pricing, relationship team
    contact points and new product changes
  • Own
    and deal with and find solutions from customer complaints
  • Determine
    the products that are most effective in meeting customers’ needs and be
    able to sell these at short notice both reactively and pro-actively
  • Act
    as the contact for the Companies in their portfolio and arrange for sales
    and marketing activities in their portfolio of companies
  • To
    take continuous responsibility of the quality of work coming from
    companies in their portfolio and ensure professional disposition
  • Provide
    sales performance updates fro management us
  • Monitor
    and ensure adherence to risk service standards
  • Identify
    and implement opportunities for cross selling different products to
    employees in their portfolio of companies.
2. Business Management-25%
  • Research,
    identify needs for new products for customers in their portfolio
  • Identify
    priority customers using the Customer Prioritisation Guidelines to assess
    their present and potential contribution
  • Assist
    in product application for KBIs in their portfolio of companies working
    with internal stakeholders to ensure timely and favourable delivery of
    products
3. Leadership and Management
Team-working-10%
  • Responsible
    for the day to day coaching of sales staff in their portfolio
  • Build
    strong relationships with the branch network and the LG channel
  • Share
    knowledge and experience
  • Provide
    cover for team members when asked
  • Agree
    performance objectives with the team leader

Qualifications, Skills and Experience: 
  • The
    candidate should have sales experience for at least 18 months.
  • Mature
    and professional hence respected by the team members
  • Desire
    and drive to deliver 100% of agreed targets.
  • Inspiring
    Business Performance
  • Delivering
    Business Performance
  • Managing
    and Developing yourself
  • Relationship
    Management skills and ability
  • Being
    focused on delivering results
  • Listening
    to your teams and acting on what they say.
  • Selling
    and influencing skills.
  • PC
    Skills
  • Skills
    in Business Management
  • Networking
    skills
  • The
    candidate should have detailed working knowledge of the specific retail
    product set and service
  • Detailed
    knowledge and understanding of the retail network business processes and
    operating procedures.
  • Good
    understanding of risk policy
  • Comprehensive
    understanding of the local competitor market.
  • Prior
    team leader experience
  • Positive
    attitude even under pressure.
  • Skills
    in conflict resolution.

How to Apply:
If you feel challenged by any
of the above positions, and believe you can deliver on key deliverables as
outlined above, upload your application letter, current curriculum vitae and
photocopies of academic certificate to our recruitment website detail below:


Barclays is an equal opportunity
employer that recruits, develops and promotes people on merit, and rewards
outstanding performance, regardless of background and gender.

For queries contact us on
0417122453 or email: barclays.uganda@barclays.com

Deadline:  17th February 2017

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