Customer Service Jobs – Agency Administrator at Britam

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Job Title:       Agency Administrator
Organization: Britam
Duty Station:  Kampala, Uganda
About US:
Britam is a leading diversified financial services group, listed on the
Nairobi Securities Exchange. The group has interests across the East African
region and offers a wide range of financial products and services in Insurance,
Asset Management, Banking and Property. The product range includes life, health
and general insurance, pensions, unit trusts, investment planning, wealth
management, off-shore investments, retirement planning, discretionary portfolio
management, property development and private equity.
Job Summary: The Agency
Administrator will be responsible of providing a consistent administration of
the agency operations and service centres while ensuring an exceptional service
delivery.
Key Duties and
Responsibilities:  
  • Provide administrative support to
    financial advisors and service centres to ensure that operations are
    maintained in an effective, up to date and accurate manner.
  • The incumbent will also ensure that all policies
    generated through Financial advisors business are issued within two
    working days on receipt of proposal / risk notes.
  • Acknowledge customer queries through the
    financial advisors immediately and respond in a timely manner.
  • Ensure premium remittance
    &reconciliation for Financial advisors’ generated business.
  • Work closely with agency heads to
    coordinate the licensing application process for all Financial Advisors.
  • Handle Financial Advisor complaints and
    refer to the respective channels where necessary.
  • Follow up and coordinate the team along
    the value chain to ensure policies and endorsements are issued in a timely
    manner.
  • Act as secretary to the chairperson in all
    Financial advisor meetings.
  • Ensure on boarding activities for
    Financial Advisors are coordinated and fully executed as per Britam
    required standard.
  • Process payments in a timely manner.
Qualifications, Skills and
Experience: 
  • The ideal candidate must be a Ugandan who
    possesses a Bachelor’s degree in a business related field
  • Good computer literacy skills i.e.
    proficiency in MS Office.
  • Excellent communication skills
  • Skilled and experience in building
    relationships
  • Strong customer focus
  • Self development
  • Good problem solving skills
  • Customer service skills
  • Knowledge of Britam products
  • Sales and marketing management skills
How to Apply:
All suitably qualified and interested candidates are encouraged to
apply online by clicking on the link below.
Deadline: 7th April 2017
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